HPE Foundation Care - Post Warranty (Renewal) - 1 Year - Warranty

Experience peace of mind with HPE Foundation Care - Post Warranty (Renewal) - 1 Year - Warranty. This comprehensive service is designed to enhance the availability and reliability of your IT infrastructure, delivering exceptional support for both hardware and software. With HPE's expert resources at your disposal, you can resolve any technical issues swiftly, ensuring your operations run smoothly.

• Comprehensive Coverage: HPE Foundation Care provides an extensive range of hardware and software services to enhance the availability of your IT infrastructure.
• Expert Technical Support: Gain access to HPE's seasoned technical resources who collaborate with your IT team to resolve hardware and software issues efficiently.
• On-Site Hardware Repair: Should issues arise, benefit from on-site hardware repair services, ensuring quick resolutions without disrupting your business operations.
• Remote Diagnosis: The service includes remote diagnosis capabilities, allowing for rapid identification and troubleshooting of problems from anywhere.
• Software Updates & Patches: Stay current with software updates and patches, including those for selected third-party software, to ensure optimal performance and security.

Technical Details of Product

• Service Duration: 1 Year
• Response Time: 4 Hour - Parts and Labor service response time
• Support Type: Remote Technical Support and On-Site Repair
• Eligible Products: HPE hardware products and selected third-party software
• Service Features: Basic Software Support, Collaborative Call Management for non-HPE software

How to Install

To benefit from HPE Foundation Care, follow these simple steps:

1. Contact HPE or an authorized reseller to purchase the HPE Foundation Care - Post Warranty (Renewal) service.
2. Provide information about your current hardware and software to determine eligibility and coverage details.
3. Once your purchase is confirmed, you will receive instructions on how to register for the service and access support resources.
4. Maintain a record of your HPE Foundation Care service contract and keep your IT team informed about the support process.

Frequently Asked Questions

• What does HPE Foundation Care cover? HPE Foundation Care covers a range of hardware and software services, including remote diagnosis, on-site repair, and software updates for HPE and selected third-party products.
• Is this service available for third-party software? Yes, HPE Foundation Care includes support for selected third-party software in addition to HPE hardware products.
• How quickly can I expect a response to my support request? HPE offers a 4-hour response time for parts and labor service, ensuring that your issues are addressed promptly.
• What happens if my hardware needs repair? If your hardware requires repair, HPE will provide on-site support to resolve the issue swiftly and minimize downtime.
• How do I ensure that I receive software updates? You will have access to software updates and patches as they become available from the original software manufacturer.