HPE Foundation Care - Post Warranty (Renewal) - 1 Year - Warranty

The HPE Foundation Care - Post Warranty (Renewal) - 1 Year - Warranty is an essential service for businesses that rely on the continuous operation of their IT infrastructure. This service ensures that you have ongoing support for your HPE products and selected third-party solutions even after the manufacturer's warranty has expired. With a range of comprehensive support options from Hewlett Packard Enterprise (HPE), your organization can maintain peak performance and reliability.

• Comprehensive Coverage: The HPE Foundation Care service provides extensive support for both hardware and software, ensuring seamless operation of your IT infrastructure without any interruptions.
• Remote Diagnosis and Support: Benefit from remote troubleshooting and expert technical support from HPE's professionals, enabling you to quickly address any technical problems that may arise.
• On-Site Hardware Repair: In cases where remote support isn't sufficient, on-site hardware repair services are available to resolve critical issues promptly, minimizing your system's downtime.
• Software Updates and Patches: Stay secure and current with essential software updates and patches for both HPE-supported products and selected third-party software, ensuring your systems are always protected.
• Next Business Day Service Response: Expect rapid intervention with a Next Business Day response for parts and labor service, demonstrating a commitment to keeping your systems operational.

Technical Details of Product

• Service Duration: 1 Year
• Service Type: Post Warranty (Renewal)
• Response Time: Next Business Day for Parts and Labor
• Coverage: Hardware and Software (includes selected third-party products)
• Support Options: Remote Support, On-Site Hardware Repair, Software Updates

How to Install

To utilize the HPE Foundation Care service, follow these simple steps:

1. Contact your HPE representative to discuss your coverage options and confirm eligibility for your specific hardware and software products.
2. Once signed up for the service, ensure that you have your product details and support agreement accessible.
3. In the event of an issue, reach out to HPE's technical support team via the provided contact information for immediate assistance.
4. For on-site repairs, HPE will schedule a visit to your location at the earliest convenience.
5. Stay updated with software patches and updates by regularly checking HPE’s support portal.

Frequently Asked Questions

• What is included in the HPE Foundation Care service? The service includes hardware support, software updates, remote diagnosis, and on-site repair as necessary.
• How do I know if my products are eligible for HPE Foundation Care? Contact HPE or your sales representative to determine if your specific hardware and software products are eligible for this service.
• What happens if my hardware fails after the warranty period? With HPE Foundation Care, you will receive prompt support and repair services to minimize any impact on your business operations.
• Is there a limit to the number of service calls I can make? No, there is no limit to the number of times you can contact HPE support for assistance with covered products during the service agreement period.
• Can I renew my HPE Foundation Care service? Yes, you can renew your service agreement annually to continue receiving support after the initial term expires.