HPE Foundation Care - Post Warranty (Renewal) - 1 Year - Warranty

HPE Foundation Care - Post Warranty (Renewal) - 1 Year - Warranty is an essential service designed to enhance the reliability and performance of your IT infrastructure after the manufacturer's warranty has expired. With comprehensive support for both hardware and software, this service ensures that your systems are always up and running, minimizing downtime and maximizing productivity.

• Comprehensive Coverage: HPE Foundation Care includes vital hardware and software services tailored to increase your IT infrastructure's availability. Benefit from a combination of remote diagnosis, technical support, and on-site repair services.
• Expert Technical Support: Gain access to Hewlett Packard Enterprise (HPE) technical resources who work collaboratively with your IT team to resolve any hardware and software issues efficiently, including support for selected third-party products.
• Timely On-Site Assistance: In the event of a critical problem, on-site hardware repair is included, ensuring quick solutions from HPE experts right at your location, reducing potential downtimes significantly.
• Software Updates and Maintenance: For software products covered, enjoy remote technical support and timely access to necessary software updates, patches, and support for other HPE-supported third-party software products as they become available.
• Quick Response Time: With a guaranteed 4-hour response time for parts and labor, you can depend on HPE Foundation Care to address issues swiftly, enhancing your system's reliability and overall productivity.

Technical Details of Product

• Service Duration: 1 Year
• Response Time: 4-Hour Parts and Labor
• Support Type: Remote diagnosis, on-site hardware repair, software updates
• Eligibility: Coverage for HPE hardware and selected third-party products
• Service Components: Basic Software Support, Collaborative Call Management for specified non-HPE software

How to Install

1. Purchase the HPE Foundation Care - Post Warranty (Renewal) service through HPE or authorized resellers.

2. Upon purchase, you will receive an activation code and instructions for service registration.

3. Follow the provided instructions to register your service, ensuring your hardware and software are eligible for support.

4. Once registered, you can access support services, including remote diagnosis and on-site assistance as needed.

5. Keep your HPE account information updated to ensure seamless support throughout the service duration.

Frequently Asked Questions

Q: What does the HPE Foundation Care service cover?

A: The service covers both hardware and software components, offering remote diagnosis, on-site repairs, software updates, and support for selected third-party products.

Q: How can I ensure my product is eligible for this service?

A: You can contact HPE directly for more information regarding eligibility and to determine which software products may be included in your coverage.

Q: What is the response time for on-site support?

A: HPE Foundation Care guarantees a 4-hour response time for parts and labor, ensuring swift resolutions to any issues that arise.

Q: How do I access software updates?

A: Software updates and patches can be accessed remotely, and your HPE support team will guide you through the process as updates become available.

Q: Is this service renewable after one year?

A: Yes, you can renew your HPE Foundation Care service annually to continue enjoying uninterrupted support and service.