HPE Foundation Care - Post Warranty (Renewal) - 1 Year - Warranty

Elevate Your IT Performance with HPE Foundation Care - Post Warranty (Renewal) - 1 Year - Warranty

Hewlett Packard Enterprise (HPE) Foundation Care - Post Warranty (Renewal) is designed to provide seamless support for your IT infrastructure, ensuring that you have the necessary tools to keep your systems running at peak performance even after the manufacturer’s warranty has expired. This service encompasses a wide range of hardware and software support options tailored specifically for HPE and selected third-party products. With HPE Foundation Care, you can enhance the reliability and availability of your IT systems and improve your overall operational efficiency.

• Comprehensive Support: Benefit from both hardware and software services that work in tandem to provide extensive support for your IT infrastructure. HPE technical resources are readily available to assist you in resolving any issues that may arise.
• Remote Diagnosis and On-Site Repair: The service includes remote diagnosis to swiftly identify problems, along with on-site hardware repair when necessary, minimizing your system's downtime and ensuring a quick resolution to any issues.
• Basic Software Support: For eligible HPE hardware products, the service offers Basic Software Support and Collaborative Call Management for selected non-HPE software, ensuring that all components of your system are well-maintained and updated.
• Timely Updates and Patches: Gain access to essential software updates and patches to keep your systems secure and optimized, including updates for selected HPE-supported third-party software products as they become available.
• Rapid Response Time: Experience a 4-hour parts and labor service response time, ensuring that you receive prompt assistance whenever you need it, maximizing your operational efficiency.

Technical Details of HPE Foundation Care - Post Warranty (Renewal) - 1 Year - Warranty

• Service Duration: 1 Year
• Response Time: 4 Hour - Parts and Labor
• Coverage: Hardware products and selected third-party software
• Support Type: Remote technical support and on-site assistance
• Included Services: Basic Software Support, Collaborative Call Management

How to Install HPE Foundation Care - Post Warranty (Renewal)

Installing HPE Foundation Care - Post Warranty (Renewal) is a straightforward process designed to integrate seamlessly with your existing IT infrastructure. Follow these steps:

• Contact HPE to discuss your eligibility and specific needs for the Foundation Care service.
• Once confirmed, receive your renewal documentation and service agreement.
• Ensure your HPE hardware and software products are registered and linked to your HPE account for smooth access to support services.
• Activate the service by following the instructions provided in your documentation, ensuring all necessary contact information is updated.
• For any further assistance, reach out to HPE technical support to ensure everything is set up correctly.

Frequently Asked Questions

• What happens when my manufacturer’s warranty expires?
  Once your manufacturer's warranty expires, HPE Foundation Care provides ongoing support and maintenance to protect your IT investment from unexpected breakdowns.
• Does HPE Foundation Care cover third-party software?
  Yes, HPE Foundation Care includes support for selected third-party software alongside HPE hardware products. Please check with HPE for eligible software products.
• How do I request on-site support?
  To request on-site support, simply contact HPE technical support through your registered account, and they will guide you through the process.
• Is there a limit on the number of service requests I can make?
  There is typically no limit on service requests; however, terms may vary based on your specific agreement. It’s best to review your service contract for details.
• Will I receive updates for third-party software covered under HPE Foundation Care?
  Yes, updates for selected HPE-supported third-party software products are included and provided as they become available from the original software manufacturer.