HPE Foundation Care - Post Warranty (Renewal) - 1 Year - Warranty

The HPE Foundation Care - Post Warranty (Renewal) - 1 Year - Warranty is an essential service designed to enhance the reliability and performance of your IT infrastructure. This service offers a comprehensive range of hardware and software support, ensuring that any issues you face with your HPE and selected third-party products are resolved quickly and efficiently. With HPE Foundation Care, you can rest assured knowing that you have dedicated technical resources at your disposal, ready to assist you in maximizing the availability of your IT systems.

• Comprehensive Support Services: HPE Foundation Care encompasses both hardware and software services, providing you with a holistic approach to maintaining your IT infrastructure.
• Remote Diagnosis and On-Site Support: Benefit from remote troubleshooting and support, along with on-site hardware repairs when necessary, ensuring minimal downtime for your operations.
• Software Updates and Patches: Gain access to essential software updates and patches, including those for selected third-party software, allowing you to keep your systems current and secure.
• Responsive Service Level Agreements: Enjoy a rapid 4-hour response time for parts and labor, ensuring that your hardware issues are resolved promptly to maintain operational continuity.
• Expert Guidance: Leverage HPE's technical resources who collaborate closely with your IT team, providing expert insights and support to handle any challenges that may arise.

Technical Details of HPE Foundation Care - Post Warranty (Renewal)

• Service Duration: 1 Year
• Response Time: 4-Hour Parts and Labor
• Support for HPE and selected third-party hardware and software products
• Includes Basic Software Support and Collaborative Call Management for eligible non-HPE software
• Access to software updates and patches for relevant products

How to Install HPE Foundation Care - Post Warranty (Renewal)

To install the HPE Foundation Care service, follow these steps:

1. Contact your HPE representative to confirm eligibility and coverage for your hardware and software products.
2. Review the terms and conditions of the service agreement.
3. Complete the necessary registration and documentation required by HPE.
4. Upon activation, familiarize your IT team with the support resources available through HPE Foundation Care.
5. Utilize the provided support channels to contact HPE for any service needs as they arise.

Frequently Asked Questions

• What is included in the HPE Foundation Care service?

  The service includes comprehensive hardware and software support, remote diagnosis, on-site repairs, software updates, and dedicated technical assistance.

• How quickly can I expect support?

  HPE Foundation Care provides a rapid response time of 4 hours for parts and labor, ensuring your IT infrastructure experiences minimal downtime.

• Is this service available for third-party products?

  Yes, HPE Foundation Care covers selected third-party products, along with HPE hardware and software. Please consult HPE for details on eligible products.

• How do I renew my HPE Foundation Care service?

  To renew your service, contact your HPE representative before the expiration date to ensure uninterrupted support.

• Can I access software updates for third-party applications?

  Yes, access to updates for selected third-party software is included as they become available from the original software manufacturer.