HPE Foundation Care - Post Warranty (Renewal) - 1 Year - Warranty

Ensure the longevity and efficiency of your IT infrastructure with HPE Foundation Care - Post Warranty (Renewal) - 1 Year - Warranty. This comprehensive service is designed to provide your organization with the essential hardware and software support needed to maintain peak operational performance. With HPE Foundation Care, you can rest assured that your IT systems are in capable hands, allowing you to focus on your core business activities.

• Comprehensive Support: HPE Foundation Care offers a combination of hardware and software services, providing you with expert assistance to resolve issues quickly and effectively.
• Remote Diagnosis and Support: Enjoy peace of mind with remote technical support that helps diagnose problems efficiently, minimizing downtime and ensuring business continuity.
• On-site Hardware Repair: When remote assistance is not enough, HPE provides on-site hardware repair, ensuring that critical issues are resolved swiftly and effectively.
• Basic Software Support: This service includes Basic Software Support for eligible HPE hardware products, providing access to updates and patches for enhanced software performance.
• 4-Hour Response Time: With a commitment to fast service, HPE guarantees a 4-hour response time for parts and labor, ensuring that you receive timely support when you need it most.

Technical Details of Product

- Service Duration: 1 Year
- Support for HPE and selected third-party products
- Access to software updates and patches for eligible products
- Collaborative Call Management for specific non-HPE software
- Remote technical support for hardware and software issues

How to Install

To activate your HPE Foundation Care - Post Warranty (Renewal), simply follow these steps:
1. Purchase the renewal service through HPE or an authorized distributor.
2. Receive your service agreement details via email.
3. Contact HPE technical support to register your devices.
4. Ensure that your IT team is aware of the support channels and response times associated with your service.
5. Enjoy uninterrupted support for the duration of your warranty.

Frequently Asked Questions

Q: What products are covered under HPE Foundation Care?
A: HPE Foundation Care covers eligible HPE hardware products along with select third-party software products. For a detailed list, please contact HPE directly.

Q: How do I access technical support?
A: You can access technical support through HPE's customer support portal or by calling their support hotline, which is available to all customers with an active HPE Foundation Care service agreement.

Q: What happens when my service agreement expires?
A: You will need to renew your service agreement to continue receiving support. HPE will send reminders prior to expiration, and you can easily renew online or through an authorized distributor.

Q: Is on-site support available for all issues?
A: On-site support is provided for hardware issues that cannot be resolved remotely. Please consult your service agreement for specific terms and conditions.

Q: Can I receive updates for third-party software?
A: Yes, updates for selected HPE-supported third-party software products are included as they become available from the original software manufacturer.