HPE Foundation Care - Post Warranty (Renewal) - 1 Year - Warranty

Ensure the longevity and optimal performance of your IT infrastructure with HPE Foundation Care - Post Warranty (Renewal) - 1 Year - Warranty. This comprehensive service provides essential hardware and software support, tailored to keep your systems running smoothly even after the manufacturer's warranty expires. With HPE's expert technical resources at your disposal, you can resolve issues quickly and maintain high availability for your critical IT resources.

• Comprehensive Support: HPE Foundation Care encompasses a complete suite of hardware and software services designed to tackle both hardware failures and software issues, ensuring your systems stay operational.
• On-Site Repair Services: In case of hardware malfunctions, on-site support guarantees that expert technicians are available to provide immediate solutions, significantly reducing downtime.
• Remote Diagnosis: Enjoy peace of mind with remote diagnosis and support, allowing for quick troubleshooting and resolution of problems without waiting for a technician to arrive on-site.
• Software Updates and Technical Support: Gain access to essential software updates and patches, coupled with remote technical support for HPE and selected third-party software, keeping your applications up-to-date and secure.
• Next Business Day Service: Benefit from a reliable service response time with Next Business Day - Parts and Labor, ensuring that any required parts are delivered promptly for minimal interruption to your operations.

Technical Details of HPE Foundation Care - Post Warranty (Renewal) - 1 Year - Warranty

• Service Duration: 1 Year
• Coverage: Hardware and software support for HPE and eligible third-party products
• Response Time: Next Business Day - Parts and Labor service
• Service Features: Remote diagnosis, on-site repair, software updates, and technical support
• Inventory Management: Parts and labor service characteristics aimed at minimizing inventory costs

How to Install HPE Foundation Care - Post Warranty (Renewal) - 1 Year - Warranty

To activate your HPE Foundation Care - Post Warranty (Renewal) service, follow these steps:

1. Contact your HPE sales representative or authorized partner to purchase the renewal service.
2. Provide necessary information about your existing HPE hardware and software products to determine eligibility.
3. Upon confirmation, you will receive a service agreement outlining the terms of support.
4. Once activated, you can start utilizing remote diagnosis and technical support services as needed.
5. Keep all relevant documentation and contact information handy for quick access to support.

Frequently Asked Questions

• What products are covered under HPE Foundation Care?
  HPE Foundation Care covers a wide range of HPE hardware and eligible third-party software products. Contact HPE for a specific list of supported products.
• Is HPE Foundation Care available for older equipment?
  Yes, HPE Foundation Care can be renewed for older equipment, provided it is eligible. Check with HPE for details.
• What is the process for getting support?
  You can reach HPE support through the contact methods provided in your service agreement. Remote diagnosis and on-site services will be initiated based on your request.
• How do I know if my software is eligible for support?
  Eligible software products will be indicated in your service agreement. For detailed information, please consult HPE directly.
• Can I upgrade my service level?
  Yes, you can upgrade your service level by contacting your HPE representative to discuss available options.