HPE Foundation Care - Post Warranty (Renewal) - 1 Year - Warranty

The HPE Foundation Care - Post Warranty (Renewal) - 1 Year - Warranty is an essential service designed for organizations looking to maintain and enhance the performance of their IT infrastructure. This service provides ongoing hardware and software support, ensuring your systems remain operational and efficient. With HPE Foundation Care, you can confidently invest in your technology, knowing you have comprehensive support and resources at your disposal.

• Comprehensive Support: HPE Foundation Care offers an all-encompassing range of hardware and software services tailored to increase the availability of your IT infrastructure. Benefit from HPE’s technical expertise in resolving hardware and software issues quickly.
• Remote and On-Site Assistance: The service includes remote diagnosis and support for hardware issues, along with on-site hardware repair when necessary. This dual approach ensures that your IT environment is maintained seamlessly, minimizing downtime.
• Software Updates and Technical Support: Access to remote technical support and essential software updates and patches for HPE-supported third-party products. Benefit from the latest improvements and stay ahead with the newest features and security updates.
• Quick Response Times: With a Next Business Day - Parts and Labor service response time, HPE Foundation Care guarantees swift solutions to your hardware challenges. This commitment ensures you're never left waiting for vital repairs.
• Cost Efficiency: The service helps minimize inventory costs through parts and labor service characteristics while ensuring maximum dependability. By covering both hardware and software issues, it provides a cost-effective solution for ongoing IT maintenance.

Technical Details of HPE Foundation Care - Post Warranty (Renewal) - 1 Year - Warranty

• Service Duration: 1 Year
• Response Time: Next Business Day - Parts and Labor
• Support Type: Remote diagnosis, technical support, and on-site repair
• Coverage: Hardware and software support, including selected third-party products
• Updates: Access to software updates and patches for eligible products

How to Install HPE Foundation Care Service

To install and activate the HPE Foundation Care service, follow these steps:

1. Contact HPE sales or your authorized HPE partner to purchase the Foundation Care - Post Warranty (Renewal) service.
2. Provide the necessary details regarding your existing HPE hardware and software products to determine coverage eligibility.
3. Once your service is confirmed, you will receive documentation and instructions on how to access remote support.
4. For on-site support, HPE will schedule an appointment with you to carry out any necessary repairs or servicing.
5. Ensure your IT team is informed about how to access support and utilize the resources available under the HPE Foundation Care service.

Frequently Asked Questions

1. What products are eligible for HPE Foundation Care support?

Eligible products typically include HPE hardware and selected third-party software. It is advised to contact HPE for specific eligibility details.

2. How can I contact HPE for support?

You can reach HPE support through the contact information provided upon service activation or via the official HPE website.

3. What is the response time for service requests?

The response time for service requests is the Next Business Day for both parts and labor, ensuring prompt attention to any issues.

4. Can I renew my HPE Foundation Care service after it expires?

Yes, HPE Foundation Care can be renewed as long as you maintain eligibility for the service.

5. Is software support included in the HPE Foundation Care service?

Yes, the service includes access to remote technical support and updates for eligible software products, including selected non-HPE software.