HPE Foundation Care - Post Warranty (Renewal) - 1 Year - Warranty

Enhance your IT infrastructure's reliability and support with the HPE Foundation Care - Post Warranty (Renewal) - 1 Year Warranty. This comprehensive service is designed specifically for businesses that want to ensure their HPE hardware and software continue to operate at peak performance even after the manufacturer’s warranty has expired. With HPE’s dedicated technical resources, your team will receive exceptional assistance for any hardware or software challenges, ensuring minimal downtime and maximized efficiency.

• Comprehensive Coverage: HPE Foundation Care provides extensive hardware and software services, ensuring that your IT systems remain operational and efficient. This service covers eligible HPE hardware products and selected third-party applications, giving you peace of mind.
• Remote Diagnosis and Support: Benefit from remote technical support that allows for quick identification and resolution of issues. HPE’s expert team is just a call away, providing assistance to help you navigate any problems that may arise.
• On-Site Hardware Repair: Should a technical issue require physical intervention, HPE Foundation Care offers on-site hardware repair services, minimizing downtime and allowing your business operations to proceed smoothly.
• Timely Software Updates: Stay current with the latest software updates and patches, enhancing your system's security and performance. HPE ensures that you have access to updates for selected HPE-supported third-party software products as they are released.
• Rapid Response Times: With a 4-hour parts and labor service response time, HPE Foundation Care promises a quick resolution to your issues, allowing your team to focus on their core responsibilities without lengthy interruptions.

Technical Details of Product

• Service Duration: 1 Year
• Response Time: 4-Hour Parts and Labor
• Coverage: HPE hardware and selected third-party software
• Support Types: Remote diagnosis, on-site repair, software updates

How to Install

To initiate HPE Foundation Care - Post Warranty (Renewal), follow these steps:

1. Contact your HPE representative or authorized reseller to confirm your eligibility for renewal.
2. Complete and submit the required documentation to activate the service.
3. Upon activation, ensure your IT team is aware of the support channels available for both hardware and software assistance.
4. Keep track of any updates or communication from HPE regarding new software releases or service enhancements.

Frequently Asked Questions

What does HPE Foundation Care cover?

HPE Foundation Care covers eligible HPE hardware products and selected third-party software, providing both hardware repair and software technical support.

How quickly can I expect a response for an issue?

HPE offers a 4-hour response time for parts and labor, ensuring quick resolution of problems to minimize downtime.

Are software updates included in the service?

Yes, HPE Foundation Care includes access to software updates and patches for HPE-supported software products, helping maintain system security and performance.

Who do I contact for support?

You can contact HPE technical support directly through the designated support channels provided at the start of your service period.

Is training available for my IT team?

While specific training options may not be included with the service, HPE offers a range of training resources and materials that can be accessed to enhance your team’s knowledge and capabilities.