HPE Foundation Care - Post Warranty (Renewal) - 1 Year - Warranty

The HPE Foundation Care - Post Warranty (Renewal) - 1 Year - Warranty is an essential service designed to enhance the longevity and reliability of your IT infrastructure. This comprehensive support package from Hewlett Packard Enterprise (HPE) offers a seamless blend of hardware and software services to ensure your systems remain operational and efficient. By investing in this warranty renewal, you're not only safeguarding your technology but also gaining access to invaluable technical resources to help resolve potential issues swiftly.

• Comprehensive Hardware and Software Support: HPE Foundation Care provides extensive assistance for both hardware and software, ensuring that you have the technical resources necessary to address any problems that may arise.
• Remote Diagnosis and On-Site Repair: The service includes remote diagnosis for quick troubleshooting, along with on-site hardware repair when necessary. This guarantees that expert help is just a call away, minimizing downtime.
• Basic Software Support: For eligible HPE hardware products, you can benefit from Basic Software Support and Collaborative Call Management for selected non-HPE software, providing an additional layer of assistance.
• Timely Software Updates: HPE guarantees access to software updates and patches for covered software products, ensuring that you always have the latest features and security enhancements for optimal performance.
• Next Business Day Service: With a commitment to efficiency, HPE Foundation Care offers Next Business Day service for parts and labor, ensuring that your operations can continue without interruption.

Technical Details of HPE Foundation Care

• Service Duration: 1 Year
• Response Time: Next Business Day for parts and labor
• Coverage: Eligible HPE hardware products and selected third-party software
• Availability: Remote technical support and on-site assistance
• Additional Features: Basic Software Support and Collaborative Call Management

How to Install

To ensure you can take full advantage of the HPE Foundation Care - Post Warranty service, follow these simple steps:

1. Contact your HPE representative or authorized reseller to renew your warranty.
2. Provide details of your current HPE hardware and software products for eligibility verification.
3. Receive confirmation of your renewed service and any relevant documentation.
4. Utilize the HPE support portal or hotline to access remote diagnosis and assistance.
5. In case of hardware issues, schedule an on-site visit through your HPE support contact.

Frequently Asked Questions

What is covered under the HPE Foundation Care service?

The HPE Foundation Care service covers a range of hardware and software issues for eligible HPE products, including remote diagnosis, on-site repair, software updates, and technical support.

How do I know if my HPE product is eligible for this service?

Eligibility can be verified by contacting your HPE representative or checking the list of supported products on the HPE website.

What is the response time for on-site support?

The service guarantees a Next Business Day response for parts and labor, ensuring minimal disruption to your operations.

Can I renew the HPE Foundation Care service after the warranty period expires?

Yes, you can renew the service after the warranty period has expired, but it is recommended to do so before expiration to avoid any lapse in coverage.

How do I access software updates and patches?

Once you are enrolled in the HPE Foundation Care service, you will have direct access to software updates through the HPE support portal, which includes updates for both HPE and eligible third-party software products.