HPE Foundation Care - Post Warranty (Renewal) - 1 Year - Warranty

The HPE Foundation Care - Post Warranty (Renewal) - 1 Year - Warranty is your reliable partner in maintaining the performance and availability of your IT infrastructure. Designed for businesses that rely on Hewlett Packard Enterprise (HPE) products, this service offers a seamless solution for hardware and software support that ensures your systems run smoothly and efficiently.

• Comprehensive Support: HPE Foundation Care provides extensive hardware and software support, allowing your IT teams to focus on strategic initiatives rather than troubleshooting issues.
• Remote Diagnosis & On-site Repair: Benefit from remote diagnosis and support services, along with on-site hardware repair when necessary, ensuring minimal disruption to your operations.
• Software Updates & Patches: Gain access to essential software updates and patches for both HPE and eligible third-party products, keeping your systems secure and up-to-date.
• Collaborative Call Management: Enjoy collaborative call management for selected non-HPE software, enabling effective issue resolution with expert assistance.
• Fast Response Times: The service features a 4-Hour response time for parts and labor service, minimizing downtime and maximizing productivity.

Technical Details of HPE Foundation Care - Post Warranty (Renewal)

• Duration: 1 Year
• Response Time: 4 Hours for Parts and Labor
• Service Coverage: Hardware and software support for HPE and selected third-party products
• Remote Technical Support: Available for all covered products
• New Releases Update: Included for continuous system performance improvement

How to Install

To activate your HPE Foundation Care - Post Warranty (Renewal), please follow these simple steps:

1. Purchase the HPE Foundation Care service through an authorized HPE reseller or directly from HPE.
2. Receive your service agreement and confirmation details via email.
3. Coordinate with your IT team to ensure that the covered hardware and software products are identified.
4. For any technical support needed, contact the HPE support team using the information provided in your agreement.
5. Stay informed on available software updates and patches through your HPE support portal access.

Frequently Asked Questions

What is included in the HPE Foundation Care service?

The service includes remote diagnosis, on-site hardware repair, access to software updates and patches, and collaborative call management for eligible software.

How do I know if my products are eligible?

Contact HPE directly or consult your service agreement to determine which hardware and software products are covered under the HPE Foundation Care service.

What is the response time for support?

The HPE Foundation Care service guarantees a 4-Hour response time for parts and labor service, ensuring your issues are addressed promptly.

Can I renew my service?

Yes, you can renew your HPE Foundation Care service before the expiration of your current agreement to maintain continuous support.

Is on-site support available for software issues?

On-site support is generally focused on hardware issues. For software problems, remote technical support is provided to assist with troubleshooting and resolutions.

Invest in HPE Foundation Care - Post Warranty (Renewal) - 1 Year - Warranty today and ensure your IT infrastructure remains dependable and efficient. Experience the peace of mind that comes from having expert support at your fingertips.