HPE Foundation Care - Renewal - 1 Year - Warranty

Ensure your IT infrastructure operates at peak performance with HPE Foundation Care - Renewal - 1 Year - Warranty. This service provides essential hardware and software support, allowing you to focus on your business growth while we manage the technical details. With our expert resources from Hewlett Packard Enterprise (HPE), you can enjoy uninterrupted productivity and enhanced availability.

• Comprehensive Support: HPE Foundation Care offers a tailored blend of hardware and software services designed to meet your specific operational needs, ensuring your IT systems run smoothly and efficiently.
• Remote Diagnosis and On-Site Repair: In the event of hardware issues, HPE provides remote diagnostics along with on-site repairs when necessary, significantly minimizing downtime and keeping your operations running seamlessly.
• Software Support: Benefit from remote technical support for eligible software products, along with vital software updates and patches to ensure your systems remain current and secure.
• 24/7 Access: Report incidents at any time through multiple channels, including phone and web portal. HPE guarantees round-the-clock support to tackle issues as they arise.
• Flexible Service Levels: Select from different service levels such as Next Business Day (NBD) Service, 24x7 Service, and Call to Repair (CTR) Service, tailored to fit your organization’s unique requirements.

Technical Details of HPE Foundation Care

• Service Duration: 1 Year
• Support Coverage: Hardware and Software
• Response Time: 4 Hour - Phone Support service response time
• Service Availability: Subject to local availability

How to Install

To activate your HPE Foundation Care - Renewal - 1 Year - Warranty, follow these simple steps:

1. Contact your local HPE sales office to verify eligibility and discuss service options.
2. Complete the necessary paperwork to initiate the renewal of your warranty.
3. Ensure all eligible HPE and selected third-party product information is updated in the HPE system.
4. Receive confirmation from HPE regarding the activation of your service.
5. Access the HPE support portal for additional resources and support information.

Frequently Asked Questions

What is included in HPE Foundation Care? HPE Foundation Care includes comprehensive support for eligible hardware and software, remote diagnosis, on-site repair, and access to software updates and patches.

How do I report an incident? Incidents can be reported via telephone or web portal, 24/7, to ensure issues are addressed as quickly as possible.

Can I choose my service level? Yes, you can choose from various service levels based on your business needs, including NBD Service, 24x7 Service, and CTR Service.

Is technical support available for third-party products? Yes, technical support for third-party products is available, but it is subject to the availability of information from the original manufacturer.

How do I access software updates? As part of the service, HPE provides remote technical support and access to necessary software updates and patches for covered products.