HPE Foundation Care - Renewal - 1 Year - Warranty

HPE Foundation Care - Renewal - 1 Year - Warranty is an essential service designed to enhance the dependability and performance of your IT infrastructure. This comprehensive support plan from Hewlett Packard Enterprise (HPE) ensures that your hardware and software systems remain operational and efficient, minimizing downtime and maximizing productivity. With a team of skilled technical resources at your disposal, you’ll have the support needed to address any issues that arise, ensuring your business runs smoothly.

• Comprehensive Support: HPE Foundation Care encompasses a range of hardware and software services, providing you with remote diagnosis, on-site hardware repair, and access to essential software updates, ensuring that both your systems and applications remain in peak condition.
• Flexible Service Levels: Tailor your support experience with HPE's service-level options, including "HPE Foundation Care NBD Service," "HPE Foundation Care 24x7 Service," and "HPE Foundation Care CTR Service." This flexibility allows you to select a service plan that best aligns with your operational needs and business demands.
• 24/7 Accessibility: Report incidents related to covered hardware or software any time, day or night. HPE’s support can be accessed via telephone or web portal, ensuring that help is always available whenever you need it.
• Rapid Response Times: The service includes a 4-hour phone support response time, providing you with quick assistance to resolve issues efficiently, thereby minimizing disruption to your operations.
• One Year of Reliable Coverage: With a one-year service duration, HPE Foundation Care ensures continuous support and maintenance, giving you peace of mind and allowing you to focus on your core business activities without worrying about IT infrastructure challenges.

Technical Details of Product

The HPE Foundation Care - Renewal - 1 Year - Warranty includes:

• Remote technical support for both hardware and software issues.
• On-site hardware repair services when necessary.
• Access to software updates and patches for software products covered.
• Collaborative Call Management for selected non-HPE software products.
• Electronic access to product and support information.

How to Install

To activate your HPE Foundation Care - Renewal - 1 Year - Warranty, follow these steps:

1. Contact your local HPE sales office to ensure your hardware and software products are eligible for coverage.
2. Review available service-level options and select the plan that best suits your business requirements.
3. Complete the renewal process as instructed by HPE, including any necessary payment or documentation.
4. Once confirmed, you will receive electronic access to all support services, including phone support and online resources.
5. Start utilizing the support services offered by HPE Foundation Care to maintain your IT infrastructure.

Frequently Asked Questions

1. What types of issues does HPE Foundation Care cover?

HPE Foundation Care provides support for both hardware and software issues, including remote diagnosis, on-site repairs, and technical assistance for covered products.

2. How do I report an incident?

Incidents can be reported 24/7 via telephone or the HPE web portal. Additionally, automated equipment reporting is available through HPE's electronic remote support solution.

3. What is the response time for support?

The service includes a quick 4-hour response time for phone support, ensuring that your issues are addressed promptly and effectively.

4. Can I upgrade my support level?

Yes, you can upgrade your support level by contacting your local HPE sales office to discuss available options that may better suit your needs.

5. Is software support included for third-party products?

For third-party products, support access is based on information availability from the original manufacturer. HPE recommends checking eligibility with your specific products.