HPE Foundation Care - Renewal - 1 Year - Warranty

The HPE Foundation Care - Renewal - 1 Year - Warranty is designed to provide comprehensive hardware and software services to help maximize the availability and efficiency of your IT infrastructure. With expert support from Hewlett Packard Enterprise (HPE), your IT team will have access to vital resources that enable quick resolution of hardware and software issues. Here’s what makes this service an essential investment for your organization:

• Comprehensive Support: HPE Foundation Care offers around-the-clock remote technical support and access to software updates and patches, ensuring you are well-equipped to handle any potential disruptions.
• On-Site Hardware Repair: For hardware issues that cannot be resolved remotely, HPE provides on-site hardware repair services, ensuring minimal downtime and rapid recovery.
• Collaborative Call Management: For eligible HPE hardware products, the service may include collaborative call management for select non-HPE software, facilitating efficient problem resolution.
• Customizable Service Levels: Choose from a range of reactive support levels—HPE Foundation Care NBD Service, HPE Foundation Care 24x7 Service, and HPE Foundation Care CTR Service—to meet your specific business needs.
• Electronic Access to Support Information: Gain immediate access to essential product and support information online, enabling your IT staff to quickly find solutions and updates.

Technical Details of HPE Foundation Care - Renewal - 1 Year - Warranty

• Service Duration: 1 Year
• Response Time: 4 Hour Phone Support service response time
• Support Availability: 24/7 incident reporting via phone or web portal
• Coverage Windows: Varies by local availability and product eligibility
• Included Services: Remote diagnosis, on-site repair, software updates, and patches for supported products

How to Install HPE Foundation Care - Renewal - 1 Year - Warranty

Installing your HPE Foundation Care service is simple:

1. Contact your local HPE sales office to confirm service eligibility for your hardware and software products.
2. Choose the appropriate support level that aligns with your operational needs.
3. Complete the purchase and receive confirmation along with your warranty details.
4. Ensure your IT staff is familiar with the service access points, including phone support and online portals.
5. Utilize HPE’s resources to manage incidents and stay updated with the latest software patches and support information.

Frequently Asked Questions

• What is included in the HPE Foundation Care Warranty?

  The warranty includes hardware and software support, remote diagnosis, on-site repair services, software updates, and access to product information.

• Can I report incidents 24/7?

  Yes, HPE allows for incident reporting via telephone or web portal 24 hours a day, 7 days a week for covered hardware and software.

• Are there different levels of support?

  Yes, you can choose from several service levels, including NBD Service, 24x7 Service, and CTR Service, tailored to your business needs.

• What does “on-site hardware repair” mean?

  This means that if a hardware issue cannot be resolved remotely, HPE will send a technician to your location for repairs.

• How do I know if my product is eligible?

  Contact your local HPE sales office for detailed information on service availability and product eligibility.