HPE Foundation Care - Renewal - 1 Year - Warranty

Ensure the longevity and efficiency of your IT infrastructure with the HPE Foundation Care - Renewal - 1 Year - Warranty. This comprehensive service is crafted to provide essential hardware and software support, tailored to enhance the availability and functionality of your Hewlett Packard Enterprise (HPE) systems. With HPE’s seasoned technical resources at your service, you can swiftly resolve hardware and software issues, ensuring minimal disruption to your operations.

Key Features of HPE Foundation Care Service:

• Comprehensive Support: HPE Foundation Care offers extensive hardware and software services, ensuring you receive full support for HPE and selected third-party products.
• Remote Diagnosis and On-Site Repair: The service includes remote diagnosis, expert assistance, and on-site hardware repair when necessary, mitigating downtime and restoring your systems swiftly.
• Software Updates and Technical Support: Stay up-to-date with access to software updates, patches, and remote technical support for software products covered under the plan.
• Flexible Service Levels: Choose from various service levels including HPE Foundation Care NBD Service, HPE Foundation Care 24x7 Service, and HPE Foundation Care CTR Service to align with your operational needs.
• 24/7 Reporting and Support: Incidents can be reported any time of day via phone or web portal, ensuring that you have the assistance you need when you need it most.

Technical Details of HPE Foundation Care:

• Service Duration: 1 Year
• Response Time: 4 Hours for Phone Support
• Service Availability: Coverage windows and support response times may vary by location
• Incident Reporting: Available through telephone, web portal, or automated reporting via HPE electronic remote support solution

How to Install HPE Foundation Care:

Installing HPE Foundation Care is seamless and straightforward. Follow these steps:

1. Contact your local HPE sales office to verify your product eligibility for the Foundation Care service.
2. Select the appropriate service level that matches your business needs.
3. Complete the purchase of the HPE Foundation Care - Renewal - 1 Year - Warranty.
4. Once the purchase is confirmed, you will receive instructions to activate your service.
5. Ensure that your IT team is informed of the service details and how to access support.

Frequently Asked Questions:

• What is HPE Foundation Care? HPE Foundation Care is a service plan providing comprehensive hardware and software support aimed at increasing the availability of your IT infrastructure.
• How do I report an incident? Incidents can be reported 24/7 via telephone or web portal, or through automated reporting via HPE's remote support solution.
• What service levels are available under HPE Foundation Care? You can choose between HPE Foundation Care NBD Service, HPE Foundation Care 24x7 Service, and HPE Foundation Care CTR Service, depending on your operational requirements.
• Is there any geographic restriction on service availability? Yes, coverage windows and response times may vary by location. It is advised to consult with your local HPE sales office for detailed information.
• What types of products are eligible for HPE Foundation Care? HPE Foundation Care covers certain HPE hardware and software products, as well as selected third-party products. Check with HPE for specific eligibility.