HPE Foundation Care - Renewal - 1 Year - Warranty

HPE Foundation Care - Renewal - 1 Year - Warranty is a comprehensive service designed to ensure the highest availability and performance of your IT infrastructure. With HPE's technical resources at your disposal, you can resolve hardware and software problems quickly and efficiently, allowing your business to continue operating smoothly. This service includes a variety of support options tailored to meet the unique needs of your organization, empowering your IT team with essential resources and assistance.

• Comprehensive Hardware and Software Support: HPE Foundation Care Service provides extensive support for both hardware and software, allowing your IT team to focus on core business activities while HPE takes care of technical issues.
• Remote Diagnosis and On-Site Repair: The service includes remote diagnosis and support for hardware products. If necessary, on-site hardware repairs are executed promptly, ensuring minimal downtime for your operations.
• Collaboration with Your IT Team: HPE’s technical resources work directly with your IT staff, facilitating a collaborative approach to problem-solving and ensuring that issues are resolved quickly and effectively.
• Access to Software Updates and Patches: For software products covered by HPE Foundation Care, you will receive remote technical support and access to the latest software updates and patches, keeping your systems secure and up-to-date.
• 24/7 Incident Reporting: Regardless of your coverage window, incidents can be reported to HPE via telephone or web portal 24/7, allowing you to address issues as they arise without delay.

Technical Details of Product

• Service Duration: 1 Year
• Support Options: HPE Foundation Care NBD Service, HPE Foundation Care 24x7 Service, HPE Foundation Care CTR Service
• Response Time: 4 Hour - Phone Support service response time
• Availability: Local availability may vary; check with local HPE sales office for specific eligibility and service details.
• Access: Electronic access to related product and support information

How to Install

To install HPE Foundation Care, follow these simple steps:

1. Contact your local HPE sales office to confirm eligibility and select the appropriate service level based on your business needs.
2. Complete the required documentation and purchase the HPE Foundation Care service package.
3. Set up your incident reporting options by selecting either telephone or web portal access for 24/7 support.
4. Ensure your IT staff is trained on how to access the available resources and support from HPE.
5. Monitor your service coverage and report any incidents as necessary to take full advantage of the support offered.

Frequently Asked Questions

• What is HPE Foundation Care? HPE Foundation Care is a service that provides comprehensive hardware and software support, ensuring maximum uptime and performance for your IT infrastructure.
• What types of support are included? The service includes remote diagnosis, on-site hardware repair, remote technical support for software, and access to software updates and patches.
• How can I report an incident? Incidents can be reported via telephone or web portal, which is available 24/7, allowing for timely resolutions of issues as they arise.
• What are the service levels available? HPE Foundation Care offers several service levels, including Next Business Day (NBD) Service, 24x7 Service, and Collaborative Troubleshooting and Resolution (CTR) Service.
• How long does the service last? The HPE Foundation Care service is available for a duration of 1 year, ensuring you have ongoing support for your IT needs.