HPE Foundation Care - Renewal - 1 Year - Warranty

The HPE Foundation Care - Renewal - 1 Year - Warranty offers an indispensable suite of services designed to enhance your IT infrastructure's availability and performance. With the backing of Hewlett Packard Enterprise (HPE) technical resources, businesses can ensure their hardware and software issues are resolved swiftly and effectively. This comprehensive service includes remote diagnosis, on-site hardware repair, software support, and electronic access to essential product information, making it a vital investment for organizations that depend on their IT systems.

• Comprehensive Support: HPE Foundation Care provides extensive hardware and software support, giving your IT team access to expert resources for resolving issues quickly.
• Flexible Coverage Options: Choose from a set of reactive support levels tailored to your business needs, including options for next business day (NBD), 24x7, and collaborative call management.
• On-Site Assistance: In the event of hardware failure, HPE ensures on-site support to minimize downtime and keep your systems running smoothly.
• Remote Technical Support: Enjoy 24/7 access to remote technical support for both HPE and selected third-party software products, providing peace of mind for your operations.
• Access to Updates and Patches: Benefit from timely access to software updates and patches, ensuring that your systems are secure and up-to-date with the latest features.

Technical Details of the Product

• Service Duration: 1 Year renewal warranty
• Support Coverage: Hardware and software support options, including remote diagnosis and on-site repair
• Response Times: 4 hours for phone support service
• Service Levels Offered: HPE Foundation Care NBD Service, HPE Foundation Care 24x7 Service, HPE Foundation Care CTR Service
• Product Eligibility: Varies by hardware and software product; contact HPE for details

How to Install

To ensure you benefit from the HPE Foundation Care service, follow these steps:

1. Contact your local HPE sales office to verify product eligibility and discuss service options.
2. Select the appropriate service level based on your operational needs.
3. Complete the purchase process for the HPE Foundation Care - Renewal service.
4. Register your products with HPE for warranty activation and initial setup.
5. Access the HPE support portal to familiarize yourself with available resources and technical support options.

Frequently Asked Questions

• What types of products are covered under HPE Foundation Care?

  The service covers eligible HPE hardware products and selected third-party software products; please check with HPE for specifics.

• How do I report an issue with my hardware or software?

  Incidents can be reported through telephone, web portal, or automated equipment reporting via the HPE electronic remote support solution, available 24/7.

• Is on-site support included in the service?

  Yes, on-site support is an integral part of the service for hardware products that require it, ensuring minimal downtime.

• What is the response time for support?

  HPE provides a 4-hour response time for phone support service, ensuring prompt assistance for urgent issues.

• Can I upgrade my service level later?

  Yes, you can discuss upgrading your service level with HPE, depending on your evolving business needs.