HPE Foundation Care - Renewal - 1 Year - Warranty

The HPE Foundation Care - Renewal - 1 Year - Warranty is an essential service designed to ensure the continued performance and reliability of your IT infrastructure. This service empowers your organization with comprehensive hardware and software support, enabling you to focus on your core business while HPE manages your IT needs. With HPE Foundation Care, you gain access to expert technical resources and support that enhance system availability and operational efficiency.

• Comprehensive Hardware Support: Enjoy remote diagnosis and on-site repair services for covered HPE hardware, ensuring that any issues are resolved quickly and effectively to minimize downtime.
• Advanced Software Assistance: Get remote technical support for HPE software products, along with timely access to software updates and patches for seamless operations.
• Collaborative Call Management: Benefit from collaborative care for selected non-HPE software, helping your IT team manage and troubleshoot third-party applications effectively.
• 24/7 Support Availability: Report incidents at any time through a web portal or telephone, with continuous availability for emergencies, ensuring rapid response to critical issues.
• Flexible Service Levels: Choose from various service levels, including HPE Foundation Care NBD, 24x7, and CTR Service, tailored to fit your business needs and operational requirements.

Technical Details of the HPE Foundation Care - Renewal - 1 Year - Warranty

• Service Duration: 1 Year
• Support Types: Hardware support, Software support, Third-party software support
• Response Times: 4 Hour Phone Support service response time
• Support Availability: 24 hours a day, 7 days a week
• Service Levels: NBD Service, 24x7 Service, CTR Service

How to Install HPE Foundation Care - Renewal - 1 Year - Warranty

To install and activate the HPE Foundation Care service, follow these steps:

1. Purchase the Service: Contact your local HPE sales office to purchase the Foundation Care renewal service for eligible hardware and software products.
2. Receive Confirmation: Once your purchase is confirmed, you'll receive documentation detailing your service coverage and options.
3. Access Support Portal: Create or log into the HPE support portal to gain access to all service features and support resources.
4. Report Issues: Utilize the portal or your dedicated phone support line to report any hardware or software issues as they arise.
5. Utilize Resources: Access updates, patches, and collaborative tools as needed to maintain optimal IT performance.

Frequently Asked Questions

• What hardware and software products are covered under HPE Foundation Care? The service covers selected HPE and specific third-party products. For detailed eligibility, please contact HPE.
• How do I report an issue with my HPE products? You can report issues via the HPE support portal or by calling the dedicated support line available 24/7.
• Is the service truly available 24/7? Yes, HPE Foundation Care offers constant availability for reporting incidents and accessing support services.
• Can I choose the service level that suits my business needs? Absolutely, HPE provides various service level options, including NBD, 24x7, and CTR Service, tailored to your operational requirements.
• What if I need support for non-HPE software? The HPE Foundation Care service offers collaborative call management for selected non-HPE software, facilitating effective support for those applications.