Description
HPE Foundation Care Renewal for 5412R ZL2 Svc Aruba is a powerful, 1-year warranty extension designed to maximize uptime across your IT infrastructure. This renewal seamlessly extends your existing Hewlett Packard Enterprise coverage, delivering proactive remote diagnostics, rapid on-site hardware repair when needed, and comprehensive software support to keep your Aruba network hardware performing at peak efficiency. With HPE’s global expertise and a streamlined renewal process, you gain predictable service levels, a dedicated support pathway, and peace of mind knowing your environment is protected by an industry-leading OEM partner. This renewal focuses on delivering continuous reliability for critical Aruba networks, data centers, and edge deployments, helping you minimize downtime and maintain service levels across your organization.
- Comprehensive hardware and software coverage for eligible HPE hardware and select third-party software, combining proactive remote diagnostics with on-site repair when required to resolve issues fast and prevent recurrence.
- 4-hour hardware service response time to expedite issue resolution and minimize business disruption, ensuring your Aruba devices are back to full operation quickly.
- On-site service availability for hands-on troubleshooting, rapid issue resolution, and reduced operational downtime, backed by trained HPE technicians in your region.
- Software support options included featuring Basic Software Support and Collaborative Call Management for eligible non-HPE software, helping you manage complex multi-vendor environments with a single point of contact.
- 1-year renewal term with predictable budgeting and streamlined administration, plus ongoing access to HPE expertise to support continuous reliability and uptime across your Aruba infrastructure.
Technical Details of HPE Foundation Care Renewal - 1 Year - Warranty 5412r Zl2 Svc
- Service Type: Foundation Care — hardware and software support for eligible HPE hardware and select third‑party software.
- Coverage Scope: Remote diagnosis and support for hardware and software issues; on-site hardware repair when required to resolve problems.
- Software Support: Includes Basic Software Support and Collaborative Call Management for eligible non-HPE software products as determined by HPE.
- Response Time: 4-hour hardware service response to expedite issue resolution and minimize downtime.
- Duration: 1 year of service coverage from activation, designed for ongoing reliability and uptime.
- Service Delivery: Combination of remote support channels and on-site service where necessary to maximize productivity and minimize disruption.
How to install HPE Foundation Care Renewal
- Step 1 – Verify eligibility: Confirm eligibility and gather essential product details (UPC or SKU) for the Hewlett Packard Enterprise hardware and any covered software to ensure proper coverage alignment.
- Step 2 – Submit renewal request: Submit the renewal through your HPE account representative or an authorized partner, attaching the relevant product identifiers and any required proof of prior coverage.
- Step 3 – Obtain renewal confirmation: Receive confirmation with activation instructions and the service start date aligned with your preferred maintenance schedule.
- Step 4 – Plan service windows: Schedule the first service window if on-site support is anticipated, or prepare for remote diagnostics to begin immediately upon activation.
- Step 5 – Activate and monitor: Activate the Foundation Care renewal in your environment and monitor performance, leveraging ongoing remote support and on-site assistance as needed to maintain optimal uptime.
Frequently asked questions
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Q: What does HPE Foundation Care Renewal include?
A: It includes comprehensive hardware and software coverage for eligible HPE hardware and select third-party software, remote diagnostics, on-site hardware repair when required, a 4-hour hardware service response, on-site service availability, and software support options such as Basic Software Support and Collaborative Call Management for eligible non-HPE software. The renewal term is 1 year, providing predictable budgeting and continued access to HPE expertise. -
Q: How long does the coverage last?
A: The coverage extends for 1 year from activation, designed to deliver ongoing reliability and uptime for your Aruba infrastructure. -
Q: Does it cover third-party software?
A: Yes, the renewal includes software support for eligible non-HPE software as determined by HPE, in addition to coverage for eligible HPE hardware. -
Q: What is the guaranteed response time?
A: The program delivers a 4-hour hardware service response to expedite issue resolution and minimize downtime, with a mix of remote diagnostics and on-site service as needed. -
Q: How do I start a renewal?
A: Work with your HPE account representative or an authorized partner, provide the necessary UPC/SKU and proof of prior coverage if required, and follow the activation steps outlined in the renewal confirmation to begin service.
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