HPE Foundation Care Service - Extended Service - 1 Year - Service

The HPE Foundation Care Service - Extended Service - 1 Year - Service is designed to provide businesses with reliable, round-the-clock support for their HPE systems. This service ensures that your hardware and software are running optimally, offering a robust maintenance plan that guarantees quick response times and expert care. With the HPE Foundation Care Service, you can focus on your core business activities, knowing that your technology needs are being taken care of by professionals.

• 24 x 7 x 4 Hour On-site Support: Get peace of mind with around-the-clock availability of expert technicians ready to assist you whenever needed, ensuring minimal downtime.
• Comprehensive Parts Replacement: Experience hassle-free operations with included parts replacement services that quickly resolve your hardware issues, keeping your systems running smoothly.
• Physical Service Expertise: Benefit from physical service subtype that brings unmatched expertise and work stability, ensuring your technology operates at maximum reliability and efficiency.
• Rapid Response Time: Enjoy the confidence of a 4-hour service response time for parts and labor, allowing for timely interventions that boost your organization's productivity.
• One-Year Service Duration: This extended service plan spans a whole year, ensuring you have continuous support and maintenance, so you can achieve your business objectives without interruptions.

Technical Details of the Product

The HPE Foundation Care Service offers a service duration of 1 year, featuring 24 x 7 on-site support with a guaranteed 4-hour response time for parts and labor. This service covers both physical and electronic components, ensuring comprehensive maintenance and support for your HPE systems.

How to Install

To activate your HPE Foundation Care Service, simply follow these steps:

1. Contact your HPE sales representative or authorized reseller to purchase the service.
2. Provide the necessary details about your existing HPE hardware and software systems.
3. Once purchased, you will receive confirmation and instructions for accessing your service benefits.
4. For on-site support, schedule a service appointment through the HPE support portal or by contacting customer service.

Frequently Asked Questions

Q: What types of support are included in the HPE Foundation Care Service?

A: The service includes 24 x 7 on-site support, parts replacement, and expert maintenance for both physical and electronic systems.

Q: How quickly can I expect service after reporting an issue?

A: You can expect a 4-hour response time for parts and labor, ensuring that your issues are addressed promptly and effectively.

Q: Is this service available for all HPE products?

A: The HPE Foundation Care Service is compatible with a wide range of HPE hardware and software solutions. Please check with your HPE representative for specific compatibility details.

Q: Can I renew the service after one year?

A: Yes, the HPE Foundation Care Service can be renewed annually to continue receiving uninterrupted support and maintenance.

Q: What should I do if I need immediate support?

A: For immediate assistance, contact the HPE support hotline or utilize the HPE support portal to initiate a service request.