HPE Foundation Care Service - Extended Service - 1 Year - Service

The HPE Foundation Care Service is an essential support solution designed for organizations seeking to maintain their IT infrastructure's reliability and efficiency. This comprehensive extended service plan offers a combination of hardware and software support, empowering your IT team to resolve issues promptly and effectively. With a focus on enhancing system availability, the HPE Foundation Care Service ensures that your business operations run smoothly, minimizing downtime and maximizing productivity.

• Comprehensive Hardware and Software Support: This service encompasses a wide array of hardware and software services, ensuring that both your HP products and select third-party applications receive the necessary support for optimal performance.
• Remote Diagnosis and Onsite Repair: Benefit from remote diagnostics for efficient problem resolution, and if issues persist, onsite hardware repair is available, allowing for quick recovery and minimal disruption to your operations.
• Access to Software Updates and Patches: Keep your software environment current with timely access to updates and patches for both HP-supported software and selected third-party applications, ensuring you have the latest features and security enhancements.
• Flexible Support Levels: Choose from a variety of reactive support levels tailored to your business's operational needs, allowing you to select a plan that aligns perfectly with your organization's requirements and budget.
• Electronic Access to Support Information: Your IT staff will have electronic access to vital product and support information, enabling them to quickly locate essential data for swift resolution of issues.

Technical Details of the Product

• Service Type: Extended Service
• Service Duration: 1 Year
• Support Coverage: Hardware and Software (HP and Selected Third-Party Products)
• Service Features: Remote diagnosis, onsite repair, software updates, collaborative call management
• Parts & Labor Service Characteristics: Includes parts replacement services for hardware incidents

How to Install

To install the HPE Foundation Care Service, follow these steps:

1. Purchase the HPE Foundation Care Service through an authorized HP reseller or directly from HP.
2. Once purchased, you will receive a confirmation email with your service details and instructions on how to register your products for coverage.
3. Register your HP hardware and software products via the HP support website or contact HP customer service for assistance.
4. Ensure your IT team is informed about the service parameters and how to access remote support and resources.
5. Regularly check for updates and patches using the HP support portal to keep your systems running optimally.

Frequently Asked Questions

• What products are eligible for HPE Foundation Care Service?
  The HPE Foundation Care Service covers a range of HP hardware and selected third-party products. For specific eligibility, please contact HP’s customer service.
• How quickly can I expect support with HPE Foundation Care?
  Response times may vary based on the selected support level. However, remote technical support is generally available during business hours, and onsite repair services can be arranged as needed.
• Can I upgrade my support level after purchasing the service?
  Yes, you can contact HP support to discuss upgrading your service level based on your evolving business needs.
• Are software updates included in the service?
  Yes, the service includes access to updates and patches for supported HP and selected third-party software products.
• What if I need support outside business hours?
  Depending on the support level chosen, options for after-hours support may be available. Please review your service agreement for specific terms.