HPE Foundation Care Service - Extended Service - 1 Year - Service

The HPE Foundation Care Service - Extended Service - 1 Year is designed to provide your IT infrastructure with robust and comprehensive support. This service ensures that your hardware and software components are consistently operational, minimizing downtime and enhancing overall performance. With HP's technical resources working alongside your IT team, you will have the assurance of quick resolutions to any hardware or software issues that may arise.

• Comprehensive Hardware and Software Support: HPE Foundation Care Service combines extensive support for both hardware and software, ensuring that your IT systems are always up and running effectively.
• Remote Diagnosis and Onsite Repair: The service provides remote diagnosis and, if necessary, onsite hardware repair, ensuring that issues are resolved swiftly and efficiently.
• Basic Software Support and Updates: Eligible hardware products may include Basic Software Support, along with access to software updates and patches, keeping your systems secure and up-to-date.
• Access to Technical Resources: Enjoy direct access to HP's technical resources for troubleshooting, as well as electronic access to essential product and support information for quick resolutions.
• Flexible Support Levels: Choose from a variety of reactive support levels tailored to meet your business needs, giving you flexibility and control over your IT support.

Technical Details of HPE Foundation Care Service

• Service Type: Extended Service
• Service Duration: 1 Year
• Support Coverage: Hardware and software for HP and selected third-party products
• Service Features: Remote diagnosis, onsite hardware repair, parts replacement, software updates, and technical resource access.
• Support Availability: Electronic and physical service options available.

How to Install HPE Foundation Care Service

To install and activate your HPE Foundation Care Service, follow these simple steps:

1. Contact HP to confirm eligibility for your specific hardware and software products.
2. Once eligibility is confirmed, HP will provide you with the necessary documentation and account setup information.
3. Set up your HP support account, where you can manage your service requests and access technical resources.
4. Ensure that your IT team is aware of the service details and knows how to reach HP for support whenever needed.
5. Regularly check for software updates and patches via the HP support portal to keep your systems updated and secure.

Frequently Asked Questions

• What types of products are covered by HPE Foundation Care Service?

  This service supports HP hardware and selected third-party products. For specific coverage details, please contact HP.

• What is included in Basic Software Support?

  Basic Software Support generally includes remote technical assistance, software updates, and patches for eligible products.

• How do I request support under the HPE Foundation Care Service?

  Support requests can be made through your HP support account, where you can also find resources and documentation to assist with technical issues.

• Can I choose the level of support I receive?

  Yes, HPE Foundation Care Service offers a range of reactive support levels, allowing you to select the one that best fits your operational needs.

• What happens if I experience issues with third-party software?

  HP provides support for selected third-party software products as long as the information is available from the original manufacturer.