HPE Foundation Care Service - Extended Service - 1 Year - Service

The HPE Foundation Care Service is a comprehensive support solution designed to enhance the reliability and productivity of your IT infrastructure. This extended service plan provides businesses with peace of mind, knowing they have access to expert assistance for both hardware and software issues. With a focus on delivering timely resolutions, HPE Foundation Care Service is your go-to resource for maintaining the performance of your HP products and selected third-party software.

• Comprehensive Hardware and Software Support: HP Foundation Care Service offers extensive support for both hardware and software, ensuring your IT environment operates smoothly. From remote diagnosis to on-site repairs, every aspect of your technology is covered.
• Quick On-Site Hardware Repair: In the event of a hardware issue, HPE Foundation Care ensures that you receive prompt on-site support when necessary. Our network of experts is available to quickly resolve issues, minimizing downtime and keeping your business running efficiently.
• Regular Software Updates and Patches: Stay ahead of potential vulnerabilities with regular access to software updates and patches. HP releases timely updates for both HP-supported and selected third-party software, ensuring your systems are secure and up-to-date.
• Collaborative Call Management: This service includes collaborative call management for selected non-HP software, enabling seamless support across various platforms. Your IT team can efficiently collaborate with HP resources to resolve issues faster.
• Electronic Access to Essential Information: Gain electronic access to vital product and support information, empowering your IT staff to quickly find the resources they need. This feature promotes self-service support, enhancing productivity and efficiency.

Technical Details of the HPE Foundation Care Service

• Service Duration: 1 Year
• Service Type: Extended Service, Electronic and Physical
• Features: Parts Replacement, On-Site Support, Remote Technical Support
• Coverage: HP Hardware, Selected Third-Party Products
• Software Support: Basic and Updates for HP-Supported Software

How to Install

To take advantage of HPE Foundation Care Service, follow these steps:

1. Purchase the HPE Foundation Care Service for your eligible HP hardware or software products.
2. Register your service with HP by providing your product details and service confirmation number.
3. Familiarize yourself with the electronic access features available through the HP support portal.
4. Contact HP technical support for immediate assistance with any hardware or software issues.

Frequently Asked Questions

• What products are eligible for HPE Foundation Care Service?
  HPE Foundation Care Service is designed for HP hardware and selected third-party products. For specific eligibility, please contact HP support.
• How does the on-site support work?
  If your issue cannot be resolved remotely, HP will dispatch a technician to your location to provide hands-on assistance and repairs.
• Will I receive updates for third-party software?
  Yes, updates for selected third-party software products are included as they are made available from the original software manufacturer.
• Can I customize my support level?
  Yes, HPE Foundation Care Service offers a set of reactive support levels that can be tailored to meet your specific business and operational needs.
• How can I access support information electronically?
  Once registered, you will have electronic access to related product and support information through the HP support portal.