HPE Foundation Care Service - Extended Service - 3 Year - Service

The HPE Foundation Care Service is your ultimate partner in maintaining the performance and reliability of your IT infrastructure. Designed specifically to enhance the availability of both hardware and software, this extended service plan is perfect for businesses that rely heavily on their IT systems. With a service duration of three years, you can ensure that your technology operates at peak efficiency while minimizing downtime. Let HP's technical resources work hand-in-hand with your IT team to deliver comprehensive support that addresses any potential issues swiftly and effectively.

• Comprehensive Support: The HPE Foundation Care Service offers a wide array of hardware and software services, ensuring all your IT needs are covered. Enjoy peace of mind knowing that HP technical resources are available to help resolve any hardware and software problems you may encounter.
• Remote Diagnosis and Onsite Repair: In the event of a hardware issue, benefit from remote diagnosis and support, as well as onsite repair services when necessary. This ensures that any problems are addressed promptly, minimizing disruptions to your operations.
• Basic Software Support: For eligible HP hardware products, the service includes Basic Software Support and Collaborative Call Management for selected non-HP software, providing you with access to essential technical assistance for your entire ecosystem.
• Access to Updates and Patches: Stay up-to-date with the latest software advancements. HP provides remote technical support and access to software updates and patches, ensuring your systems are always current and secure.
• Flexible Support Levels: Choose from a variety of reactive support levels tailored to meet your business and operational needs. This customization allows you to protect your investment and enhance your IT reliability.

Technical Details of the Product

• Service Duration: 3 Years
• Service Type: Electronic and Physical
• Service Coverage: Includes parts replacement, remote diagnosis, and onsite support
• Support Scope: Covers selected third-party products and software
• Availability: Access to updates as made available by HP and original manufacturers

How to Install

To install the HPE Foundation Care Service, simply follow these steps:

1. Contact HP or an authorized HP service partner to purchase the HPE Foundation Care Service plan.
2. Provide necessary information about your existing hardware and software products to determine eligibility.
3. Once your service plan is confirmed, you will receive guidelines on how to enroll your hardware and software products into the service.
4. Set up remote access with HP technical resources to ensure a smooth diagnosis and support process.
5. Enjoy the benefits of your extended service plan, knowing that HP is there to support you whenever needed.

Frequently Asked Questions

Q1: What types of hardware are covered under the HPE Foundation Care Service?

A1: The service covers a wide range of HP hardware products. Please check with HP for specific eligibility details.

Q2: Is software support included with the HPE Foundation Care Service?

A2: Yes, the service includes Basic Software Support for eligible hardware products and access to necessary updates and patches for both HP and selected third-party software.

Q3: How do I access support when I encounter an issue?

A3: Simply reach out to HP technical resources or your authorized HP service partner for remote diagnosis and support, or to arrange for onsite assistance if necessary.

Q4: Can I customize the support levels based on my business needs?

A4: Yes, the HPE Foundation Care Service offers a range of reactive support levels that can be tailored to fit your specific operational requirements.

Q5: What happens if I need parts replaced?

A5: The service includes parts replacement, helping to resolve issues and maintain your IT infrastructure without incurring additional costs for necessary repairs.