HPE Foundation Care Service - Extended Service - 3 Year - Service

The HPE Foundation Care Service is an essential offering designed to enhance the reliability and availability of your IT infrastructure. This extended service plan provides comprehensive hardware and software support that guarantees peace of mind for your organization. With a commitment to resolving issues swiftly and efficiently, the HPE Foundation Care Service ensures that your IT environment operates optimally. Aimed at both large enterprises and small businesses, this service allows your IT team to focus on strategic initiatives while HPE takes care of the technical challenges.

• Comprehensive Support: The HPE Foundation Care Service delivers extensive hardware and software services, ensuring that your IT infrastructure remains available and operational. With HP technical resources at your disposal, you receive expert assistance in resolving both hardware and software issues quickly and efficiently.
• Remote Diagnosis and Onsite Repair: For any hardware products covered under this service, you can benefit from remote diagnosis and support. If the issue cannot be resolved remotely, an onsite hardware repair option is available, ensuring minimal downtime and rapid recovery of your IT services.
• Basic Software Support: Eligible HP hardware products may also come with Basic Software Support, allowing you to access remote technical support and software updates. This includes timely patches and updates for selected HP-supported software products, keeping your systems secure and functional.
• Collaborative Call Management: For selected non-HP software, the service includes Collaborative Call Management, which enables seamless interaction between HP and your IT team. This collaborative approach ensures that all software-related issues are addressed efficiently, reducing the time to resolution.
• Access to Essential Information: With HP Foundation Care Service, your IT staff gains electronic access to vital product and support information. This resource enables your team to locate necessary information swiftly, fostering a more informed IT environment.

Technical Details of Product

• Service Duration: 3 Years
• Service Type: Extended Service
• Service Characteristics: Parts & Labor Services
• Support Levels: Various reactive support levels available
• Availability: Subject to availability of information for third-party products

How to Install

Installing the HPE Foundation Care Service is a straightforward process. Follow these steps:

• Contact HP to purchase the HPE Foundation Care Service for your eligible hardware and software products.
• Ensure that your IT team is familiar with the terms of service and support options available through your plan.
• Access the electronic support portal provided by HP for ongoing technical support and updates.
• Coordinate with HP support representatives to set up any necessary remote or onsite support based on your organization's needs.
• Utilize the resources available through the HP Foundation Care Service to enhance your IT operations.

Frequently Asked Questions

1. What types of products are covered under the HPE Foundation Care Service?
The service covers eligible HP hardware products and selected non-HP software, providing comprehensive support for both.

2. How quickly can I expect support after contacting HP?
HP aims to resolve support requests as quickly as possible, with remote diagnosis available for immediate assistance. Onsite support is provided when necessary.

3. Are software updates included in the service?
Yes, the HPE Foundation Care Service includes access to software updates and patches for selected HP-supported software products as soon as they are available.

4. Can I customize my support plan based on my business needs?
Absolutely! HP offers various reactive support levels, allowing you to tailor your service plan to meet your specific operational requirements.

5. How does the collaborative call management work?
Collaborative Call Management allows your IT team to work directly with HP support representatives for more effective troubleshooting and resolution of software-related issues.