HPE Foundation Care Service - Extended Service - 3 Year - Service

The HPE Foundation Care Service is specifically designed to enhance the reliability and availability of your IT infrastructure. This extended service is a comprehensive solution that combines hardware and software support, ensuring that your critical systems are well-maintained and operating at peak performance. With a duration of three years, this service provides peace of mind, knowing that expert assistance is just a call away.

• Comprehensive Support: The HPE Foundation Care Service offers both hardware and software support, allowing your IT team to receive assistance in resolving issues with HP products and selected third-party software.
• Onsite Hardware Repair: Should remote diagnosis prove insufficient, this service guarantees onsite hardware repair, ensuring minimal downtime and a swift resolution to any hardware problems.
• Access to Software Updates: Subscribers benefit from remote technical support and timely access to software updates and patches for HP-supported software products, enhancing system functionality and security.
• Flexible Service Levels: Choose from various reactive support levels tailored to your business needs, providing the right level of assistance when you need it most.
• Enhanced Reliability: By protecting your investment through reliable maintenance services, the HPE Foundation Care Service ensures increased operational efficiency and reduced risk of failures.

Technical Details of HPE Foundation Care Service

• Service Type: Extended Service
• Duration: 3 Years
• Service Coverage: Hardware and Software
• Support Availability: Remote Diagnosis, Onsite Support, and Access to Software Updates
• Parts Replacement: Included for hardware services

How to Install HPE Foundation Care Service

Installation of the HPE Foundation Care Service is straightforward:

1. Contact HP or an authorized reseller to purchase the service.
2. Provide necessary details about your existing HP hardware and software products.
3. Once you have the service agreement, follow the guidance provided by HP to set up your account and access the support services.
4. Engage with HP technical resources as needed for your IT infrastructure support.

Frequently Asked Questions

• What is included in the HPE Foundation Care Service?

  The service includes remote diagnosis, onsite hardware repair, access to software updates, and support for both HP and selected third-party products.

• How long does the service last?

  The HPE Foundation Care Service is available for a duration of three years.

• Can I get support for third-party software?

  Yes, support for selected third-party software is included, subject to availability from the original software manufacturer.

• What if I need assistance outside of normal business hours?

  HP offers different reactive support levels; please discuss your specific needs with an HP representative.

• Is there an option for parts replacement?

  Yes, the HPE Foundation Care Service includes parts replacement as part of the hardware support services.