HPE Foundation Care Service - Extended Service - 3 Year - Service Contr Fc Svc

HPESKU: 3836401

Price:
Sale price$1,426.37

Description

HPE Foundation Care Service - Extended Service - 3 Year - Service Contr Fc Svc

Transform your IT reliability with HPE Foundation Care Service—an advanced, 3-year extended service designed to maximize uptime for your hardware and software environments. This offering blends comprehensive hardware coverage with selective software support to minimize downtime and streamline issue resolution. HP technical resources collaborate with your IT team to diagnose problems quickly, whether they stem from HP hardware or selected third-party software, and to keep your systems running smoothly through timely updates, patches, and access to essential guidance. With remote diagnostics, optional onsite hardware repair, and flexible support levels, HP Foundation Care Service is engineered to protect your investment, simplify vendor management, and keep your enterprise technology at peak performance across the entire lifecycle.

  • Comprehensive hardware coverage with fast remote diagnostics and on-site escalation. HP Foundation Care enables remote diagnosis to rapidly identify root causes and guide the path to resolution. When remote remediation isn’t enough, qualified HP technicians can be dispatched to your site to complete hardware repairs, using genuine HP parts to ensure reliability and longevity. This combination reduces downtime and keeps critical infrastructure online, so your teams can focus on core tasks instead of firefighting hardware issues.
  • On-site hardware repair and parts replacement for rapid restoration. The service includes parts replacement and on-site support as part of a streamlined recovery process. By delivering both remote and on-site capabilities, HP Foundation Care helps you shorten repair cycles, avoid extended outages, and maintain service levels across complex environments that require hands-on attention and certified HP components for trusted performance.
  • Software coverage with updates for HP software and select third-party products. For software components covered by HP Foundation Care, you receive remote technical support, access to updates and patches, and reference materials. In addition, the plan may include Basic Software Support and Collaborative Call Management for selected non-HP software, ensuring your critical software remains current and supported while reducing the burden on your internal teams.
  • Flexible reactive support levels and easy access to support resources. You can tailor the service level to match operational needs, balancing speed of response with budget. The service provides electronic access to related product and support information, enabling any member of your IT staff to locate manuals, guidance, and troubleshooting steps quickly—improving efficiency and knowledge transfer across the organization.
  • 3-year duration for predictable budgeting and dependable coverage. Designed to maximize reliability, the extended service spans three years, offering long-term protection for your IT investments. The combination of electronic and physical service sub-type improves reliability, supports maximum productivity, and reduces the risk of unplanned downtime across the hardware and software stack.

Technical Details of HPE Foundation Care Service - Extended Service - 3 Year - Service Contr Fc Svc

Note: Specifications (UPC/SKU) were not provided in the available product details. The description defines core features including remote diagnosis and support, on-site hardware repair, parts replacement, Basic Software Support and Collaborative Call Management for eligible software, and access to software updates and product information. The service is structured to provide 3-year coverage with electronic and physical service sub-type, and includes coverage for HP hardware and selected third-party software as described.

  • Service duration: 3 years
  • Service type: Extended service with electronic and physical service sub-type
  • Core coverage: Remote diagnosis and support for hardware, plus on-site repair when needed
  • Parts replacement: Includes replacement parts to restore functionality
  • Software coverage: Basic Software Support and access to updates/patches for HP software and selected third-party software

How to Install HPE Foundation Care Service

  • Contact your HP representative or authorized reseller to enroll in HP Foundation Care Service and confirm eligibility for your specific hardware and software environment.
  • Provide essential details such as hardware models, serial numbers, current warranty status, and desired service level to tailor reactive support options to your business needs.
  • Agree on the activation date and the preferred communication channel for remote diagnostics, incident reporting, and escalation routes.
  • Prepare your IT environment for seamless diagnostics by granting appropriate access to remote monitoring tools and ensuring essential systems are reachable for support personnel.
  • Access the HP support portal or your service account to review included software updates, reference manuals, and collaborative call management resources, and to download and apply updates as they’re released.

Frequently asked questions

  • What is covered under HP Foundation Care Service? This extended service includes comprehensive hardware coverage with remote diagnosis and on-site repair options, parts replacement, and software support for HP software and selected third-party software. It also provides access to software updates, reference manuals, and other support resources, with reactive support levels designed to meet varying business needs.
  • How long does the service last? The coverage period for this plan is three years from the activation date, offering long-term protection and predictable budgeting for IT maintenance and downtime prevention.
  • Is on-site support included? Yes. On-site hardware repair is included when remote diagnostics cannot fully resolve the issue, ensuring rapid restoration of critical systems and minimizing downtime.
  • Does it include software updates? For supported software, HP provides remote technical support and access to updates and patches. Updates for selected third-party software are included as they are released by the original software manufacturer.
  • How do I enroll or activate this service? Enrollment typically involves contacting HP or an authorized partner to initiate coverage, providing device details, and selecting a service level. Upon enrollment, you’ll receive instructions to activate remote diagnostics, access the support portal, and coordinate any required on-site visits.

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