HPE Foundation Care Service - Post Warranty - 1 Year - Warranty

The HPE Foundation Care Service - Post Warranty - 1 Year is an essential service designed to ensure the longevity and efficiency of your IT infrastructure. This comprehensive support service covers both hardware and software, providing you with the technical resources needed to maintain peak performance and availability. With HPE’s expertise, your IT team can quickly resolve issues related to HP and selected third-party products, minimizing downtime and maximizing productivity.

• Comprehensive Support: The HPE Foundation Care Service offers a range of hardware and software services that are tailored to meet your organization’s specific IT needs. This includes remote diagnosis and support, ensuring that your technical issues are addressed promptly.
• Onsite Hardware Repair: For hardware issues that cannot be resolved remotely, this service includes onsite hardware repair, allowing for quick and efficient resolution of problems without the need for extensive downtime.
• Basic Software Support: Eligible HP hardware products also come with Basic Software Support and Collaborative Call Management for selected non-HP software, providing you with broader coverage and assistance for your entire IT environment.
• Timely Software Updates: HP Foundation Care Service guarantees access to the latest software updates and patches, ensuring that your systems remain secure and up-to-date. This includes updates for both HP-supported and selected third-party software products.
• Flexible Support Levels: Choose from various reactive support levels to align with your business and operational requirements, giving you the flexibility to customize your support experience based on your unique needs.

Technical Details of Product

• Service Type: Post Warranty Service
• Duration: 1 Year
• Service Characteristics: Parts & Labor coverage
• Service Sub Type: Electronic and Physical Support
• Onsite Support: Available
• Eligible Products: HP hardware and selected third-party products

How to Install

To activate the HPE Foundation Care Service, follow these steps:

1. Purchase the HPE Foundation Care Service package for your eligible HP or third-party products.
2. Receive your service confirmation and documentation from HP, which will include instructions on how to engage the service.
3. Ensure your IT team is familiar with the support process, including how to reach HP’s technical resources for assistance.
4. Set up an account on the HP support portal to access product information, updates, and support resources.
5. Report any hardware or software issues as they arise to take full advantage of the support service.

Frequently Asked Questions

1. What products are covered under the HPE Foundation Care Service?

The service covers eligible HP hardware products and selected third-party software. For a detailed list, please contact HP support.

2. What should I do if I experience a problem?

If you encounter an issue, report it through the HP support portal or contact HP technical resources directly for immediate assistance.

3. Are software updates automatic?

While HP provides timely software updates, it is recommended to regularly check the HP support portal for the latest updates and patches.

4. Will I receive support for non-HP software?

Yes, Basic Software Support and Collaborative Call Management are provided for selected non-HP software products that are included in your service package.

5. Can I customize my support level?

Absolutely! The HPE Foundation Care Service allows you to choose from various reactive support levels to best fit your organization’s operational needs.