HPE Foundation Care Service - Post Warranty - 1 Year - Warranty

The HPE Foundation Care Service - Post Warranty - 1 Year Warranty is your ultimate solution for maintaining the availability and performance of your IT infrastructure. This comprehensive service is designed to provide essential support for both hardware and software components, ensuring that your business operations remain seamless. With remote diagnosis, on-site repair, and access to critical updates, this service empowers your IT team to manage and resolve issues efficiently, minimizing downtime and enhancing productivity.

• Comprehensive Coverage: The HPE Foundation Care Service encompasses a wide array of hardware and software services tailored to meet your business needs, ensuring that your IT infrastructure operates at peak efficiency.
• Expert Technical Support: Gain access to HP's highly skilled technical resources, who work collaboratively with your IT team to troubleshoot and resolve hardware and software issues, including support for selected third-party products.
• On-Site Hardware Repair: If a hardware problem arises, the service includes on-site repair to ensure that issues are resolved quickly, minimizing any impact on your operations.
• Software Updates and Patches: Stay ahead of potential software issues with access to timely software updates and patches for HP-supported software products, enhancing security and functionality.
• Flexible Support Levels: Choose from various reactive support levels tailored to your business and operational requirements, ensuring that you receive the precise level of support you need.

Technical Details of HPE Foundation Care Service

• Service Duration: 1 Year
• Service Features: Remote diagnosis, on-site support, parts replacement, software updates, electronic access to product information
• Service Availability: Coverage for eligible HP hardware and selected third-party software
• Support Options: Basic Software Support and Collaborative Call Management for non-HP software
• Parts & Labor Services: Comprehensive support ensuring reliability and efficiency

How to Install

To get started with the HPE Foundation Care Service, follow these steps:

• Contact HP or an authorized HP reseller to purchase the HPE Foundation Care Service - Post Warranty for your eligible HP hardware.
• Provide the necessary information related to your hardware and any third-party products you wish to include in your support coverage.
• Once your order is confirmed, HP will provide you with documentation and access to your service details.
• Engage with HP's technical support team to set up your account and access to software updates and patches.
• For any hardware issues, simply reach out to HP support to initiate remote diagnosis or schedule an on-site visit as needed.

Frequently Asked Questions

Q: What does the HPE Foundation Care Service cover?

A: The service includes comprehensive hardware and software support, remote diagnosis, on-site repair, access to software updates, and collaboration for non-HP software issues.

Q: How do I know if my hardware is eligible for this service?

A: HP provides guidelines on eligible hardware products. You can contact HP directly for detailed information regarding your specific products.

Q: Can I customize my support levels?

A: Yes, the HPE Foundation Care Service allows you to choose from various reactive support levels tailored to fit your business operational needs.

Q: What should I do if I experience a hardware failure?

A: Contact HP support immediately to initiate remote diagnosis. If necessary, an on-site technician will be dispatched to resolve the issue.

Q: How will I receive software updates?

A: HP provides electronic access to software updates and patches, ensuring that your systems are up-to-date and secure.