HPE Foundation Care Service - Post Warranty - 1 Year - Warranty

Enhance your IT infrastructure's reliability and performance with the HPE Foundation Care Service - Post Warranty - 1 Year. This service offers comprehensive hardware and software support tailored to meet the needs of your organization, ensuring that your IT systems run smoothly and efficiently. With HP’s expert technical resources working alongside your IT team, you can resolve hardware and software issues swiftly, minimizing downtime and maximizing productivity.

• Comprehensive Hardware and Software Support: Benefit from a wide range of services designed to increase the availability of your IT infrastructure, including remote diagnosis and onsite hardware repair.
• Access to Software Updates: Stay current with the latest software enhancements, as HP provides remote technical support and access to software updates and patches immediately upon release.
• Basic Software Support Included: Eligible HP hardware products may also include Basic Software Support and Collaborative Call Management for select non-HP software, ensuring you have the necessary support for your entire system.
• Electronic and Physical Service Options: Choose from electronic or onsite service types based on your operational needs, enabling increased usability and efficiency tailored to your company's requirements.
• 1 Year Service Duration: With a full year of service, you can ensure maximum efficiency, precise results, and peace of mind knowing that expert support is just a call away.

Technical Details of the Product

• Service Type: Post Warranty Support
• Duration: 1 Year
• Support Offered: Hardware and Software Support, Remote Diagnosis, Onsite Repair
• Software Updates: Access to software updates and patches for HP and selected third-party products
• Support Availability: 24/7 support from HP technical resources

How to Install

To install your HPE Foundation Care Service, follow these simple steps:

1. Contact your HP representative to confirm eligibility for the service.
2. Provide necessary information regarding your existing HP products and any third-party software you wish to include.
3. Once your service agreement is confirmed, HP will provide instructions on how to access the support portal and utilize available resources.
4. Familiarize your IT team with the support processes to ensure they can efficiently reach out for assistance when needed.
5. Regularly check the support portal for updates and new features to maximize the benefits of the service.

Frequently Asked Questions

• What does the HPE Foundation Care Service cover?
  This service covers comprehensive hardware and software support for eligible HP products, including remote diagnosis, onsite repair, and software updates.
• Is on-site support included?
  Yes, on-site support is included as part of the HPE Foundation Care Service for hardware issues that cannot be resolved remotely.
• Can I receive support for third-party software?
  Yes, support for selected third-party software is available, depending on eligibility and the information provided by the original software manufacturer.
• How do I report an issue or request support?
  You can report an issue and request support through the HP support portal or by contacting HP technical resources directly.
• Is there a limit to the number of service calls I can make?
  No, you can reach out for support as needed throughout the duration of your one-year service agreement.