Description
The HPE Foundation Care Service with Comprehensive Defective Material Retention is an essential extended service designed to enhance the availability and performance of your IT infrastructure. Developed by Hewlett Packard Enterprise, this service provides a seamless integration of hardware and software support, ensuring that your systems operate at peak efficiency for an entire year. With expert assistance readily available, you can have confidence that any technical issues will be resolved quickly and effectively, allowing you to focus on your core business functions.
- Comprehensive Support: Gain access to both remote diagnosis and on-site hardware repair, ensuring prompt addressing of IT issues for minimal disruption.
- Defective Material Retention: Enjoy the benefits of comprehensive defective material retention, which allows for efficient management of defective parts, minimizing hassle and downtime.
- Predictable Cost of Ownership: Benefit from an extended service that enhances maintenance predictability, enabling better financial planning and management for your IT budget.
- Rapid Response Time: Experience an impressive 4-hour response time for parts and labor, ensuring your operations remain uninterrupted and optimized.
- Access to Software Updates: Receive essential software updates, patches, and remote technical support for both HPE products and selected third-party software, keeping your systems secure and up-to-date.
Technical Details of the Product
- Service Duration: 1 Year
- Service Type: Extended Service
- Service Coverage: Hardware and Software Support
- Response Time: 4 Hour - Parts and Labor service response time
- Included Services: Basic Software Support, Collaborative Call Management for selected non-HPE software
How to Install
Installing the HPE Foundation Care Service is a straightforward process that ensures you quickly benefit from its extensive support. Follow these steps:
- Contact your HPE representative to discuss your specific needs and determine eligibility for the HPE Foundation Care Service.
- Once the service level agreement is finalized, you will receive confirmation and detailed information regarding the service components.
- Ensure that your IT infrastructure is well-documented and that your IT team is prepared for any necessary on-site assessments.
- HPE technical resources will coordinate with your IT team to finalize the setup, ensuring all hardware and software components are adequately covered.
- Begin utilizing the services by reaching out to HPE support for any issues that arise, allowing you to take full advantage of the comprehensive coverage provided.
Frequently Asked Questions
- What is included in the HPE Foundation Care Service? The service includes remote diagnosis, on-site hardware repair, access to software updates, and technical support for both HPE and select third-party products.
- How does the defective material retention work? Comprehensive defective material retention allows you to maintain control over defective parts and ensures efficient management, reducing downtime and maintaining productivity.
- Is there a response time guarantee? Yes, the service includes a 4-hour response time for parts and labor, ensuring that your IT infrastructure remains operational with minimal interruptions.
- Can I obtain software support for non-HPE products? Yes, the HPE Foundation Care Service includes collaborative call management for selected non-HPE software products, along with remote technical support for those systems.
- What is the duration of the service? The service duration is one year, ensuring continuous support and maintenance for your IT infrastructure.
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