HPE Foundation Care Service with Comprehensive Defective Material Retention - Extended Service - 1 Year - Service

The HPE Foundation Care Service with Comprehensive Defective Material Retention is an essential support solution for businesses looking to enhance the reliability and performance of their IT infrastructure. Designed by Hewlett Packard Enterprise (HPE), this extended service plan provides comprehensive hardware and software services that enable your organization to maximize uptime while minimizing risks and costs associated with IT failures. With a commitment to excellence and customer satisfaction, HPE technical resources work collaboratively with your IT team to resolve both hardware and software issues, ensuring your operations run smoothly.

• Comprehensive Support: The HPE Foundation Care Service covers a broad range of hardware and software issues, providing remote diagnosis and expert support for HPE and selected third-party products.
• On-Site Hardware Repair: In the event that remote troubleshooting is not sufficient, HPE offers on-site hardware repair services, ensuring quick resolution of critical issues to minimize downtime.
• Predictable Total Cost of Ownership: With the HPE Foundation Care Service, businesses can maintain optimal system performance while managing costs effectively, helping to keep budgets in check.
• Next Business Day Response: The service includes a Next Business Day (NBD) response time for parts and labor, providing fast and dependable assistance whenever you need it most.
• Comprehensive Defective Material Retention: This unique feature allows customers to retain defective parts, which can help streamline the process of resolving hardware issues and maximizing productivity.

Technical Details of Product

• Service Type: Extended Service
• Service Duration: 1 Year
• Response Time: Next Business Day - Parts and Labor
• Support Coverage: Hardware and Software (including selected third-party products)
• Defective Material Retention: Yes

How to Install

To get started with HPE Foundation Care Service, follow these steps:

1. Contact your HPE sales representative to purchase the HPE Foundation Care Service plan.
2. Once purchased, you will receive instructions on how to register your eligible hardware and software products.
3. Ensure that your IT team is aware of the support processes and how to access HPE technical resources when needed.
4. Maintain regular updates and communication with HPE to take full advantage of the software updates and patches available to you.

Frequently Asked Questions

• What is included in the HPE Foundation Care Service?
  The service includes remote diagnosis and support, on-site hardware repair, access to software updates, and coverage for eligible third-party products.
• How does the defective material retention work?
  This feature allows you to keep defective parts instead of sending them back to HPE, enhancing your control over the repair process.
• What is the Next Business Day response time?
  The service guarantees that parts and labor will be provided the next business day following a reported issue, ensuring minimal disruption.
• Can I get support for non-HPE software?
  Yes, the service includes Basic Software Support and Collaborative Call Management for selected non-HPE software products, depending on eligibility.
• Is this service plan customizable?
  HPE offers various options to tailor the Foundation Care Service to meet your specific business needs. Contact HPE for more information.