HPE Foundation Care Service with Comprehensive Defective Material Retention - Extended Service - 1 Year - Service

The HPE Foundation Care Service with Comprehensive Defective Material Retention is an essential service designed to enhance the reliability and performance of your IT infrastructure. This extended service plan ensures that your hardware and software are supported by skilled Hewlett Packard Enterprise (HPE) technical resources, providing peace of mind and efficiency through comprehensive support. With a duration of 1 year, this service plan guarantees prompt on-site assistance, remote diagnosis, and critical updates, making it an invaluable addition to your IT strategy.

• Comprehensive Support: The HPE Foundation Care Service extends beyond just hardware; it includes both hardware and software support, ensuring that all aspects of your IT environment are covered.
• Remote Diagnosis: Benefit from swift remote diagnosis and technical support, helping you troubleshoot and resolve issues without delay.
• On-Site Hardware Repair: In the event of hardware failures, enjoy the convenience of on-site repair services, allowing for quick resolutions to minimize downtime.
• Defective Material Retention: This unique feature ensures that defective parts are retained, providing you with peace of mind and dependable efficiency in your operations.
• Timely Parts and Labor Response: Enjoy a remarkable 4-Hour response time for parts and labor service, ensuring timely completion of repairs and maintenance.

Technical Details of Product

• Service Duration: 1 Year
• Response Time: 4 Hours for parts and labor
• Defective Material Retention: Included
• Support Coverage: Comprehensive hardware and software support
• Access to Software Updates: Yes, including selected HPE-supported third-party software

How to Install

To install the HPE Foundation Care Service, follow these simple steps:

1. Contact HPE or an authorized reseller to purchase the service plan.
2. Provide details about your existing hardware and software environment, including eligibility for coverage.
3. Once the service is confirmed, HPE will provide you with access to support resources, including remote diagnosis and on-site assistance.
4. For ongoing software updates, ensure that your systems are configured to receive updates as they become available.

Frequently Asked Questions

• What does the HPE Foundation Care Service cover?

  The service covers comprehensive support for both hardware and software, including remote diagnosis, on-site repairs, and access to software updates.

• How long does the service last?

  This service is effective for a duration of 1 year, ensuring ongoing support and assistance.

• What is defective material retention?

  Defective material retention allows you to retain defective parts, which can provide additional value and reliability in your IT operations.

• What is the response time for service requests?

  The service guarantees a remarkable response time of 4 hours for parts and labor, ensuring your issues are addressed promptly.

• Can I get support for third-party software?

  Yes, the HPE Foundation Care Service includes updates for selected HPE-supported third-party software, along with remote technical support.