Description
The HPE Foundation Care Service with Comprehensive Defective Material Retention is your ultimate solution for ensuring the stability and reliability of your IT infrastructure. Designed by Hewlett Packard Enterprise (HPE), this exceptional extended service plan offers unmatched support for both hardware and software, allowing businesses to maintain peak performance while minimizing downtime. With a commitment to excellence, this service package includes comprehensive technical resources and on-site assistance, ensuring that your IT environment remains up and running smoothly.
- Comprehensive Support: Enjoy complete access to HPE's technical resources, providing expert support to your IT team for resolving hardware and software issues related to HPE and selected third-party products.
- On-Site Hardware Repair: In the event of a hardware problem, our on-site repair service guarantees immediate assistance from qualified experts, ensuring that your organization experiences minimal disruption.
- Remote Diagnosis: HPE Foundation Care includes remote diagnosis and support, allowing for swift identification and resolution of problems, thereby reducing potential downtime significantly.
- Defective Material Retention: The included Comprehensive Defective Material Retention service provides peace of mind, enabling you to retain defective parts for further investigation or testing, ensuring thorough problem resolution.
- Quick Response Time: With a 4 Hour Parts and Labor service response time, you can rely on maximum reliability and swift solutions to any issues that arise, allowing your business to stay operational.
Technical Details of Product
- Service Type: Extended Service
- Service Duration: 1 Year
- Included Services: Remote diagnosis and support, on-site hardware repair, Basic Software Support, and Collaborative Call Management for selected non-HPE software.
- Response Time: 4 Hours for Parts and Labor
- Material Retention: Comprehensive Defective Material Retention service included
How to Install
To activate your HPE Foundation Care Service, simply contact your HPE representative or authorized reseller. They will guide you through the process of setting up your service plan, ensuring that all eligible hardware and software products are appropriately covered. After activation, maintain regular communication with your IT team and HPE's support resources to maximize the benefits of the service.
Frequently Asked Questions
What is included in the HPE Foundation Care Service?
The service includes comprehensive hardware and software support, remote diagnosis, on-site hardware repair, Basic Software Support, and access to software updates and patches for eligible products.
Is my third-party software covered under this service?
Certain selected third-party software products may be included. Please check with HPE for a detailed list of eligible software products covered under your hardware product coverage.
How quickly can I expect a response to my service request?
HPE guarantees a response time of 4 hours for parts and labor service, allowing you to receive prompt and efficient support.
Can I retain defective parts for further investigation?
Yes, the Comprehensive Defective Material Retention service allows you to keep defective parts for further investigation, ensuring thorough problem resolution and peace of mind.
What is the duration of the service?
The HPE Foundation Care Service is available as a one-year extended service plan, providing continued support throughout the year.
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