Description
Introducing the HPE Foundation Care Service with Comprehensive Defective Material Retention, the ideal solution for businesses seeking enhanced reliability and support for their IT infrastructure. This extended service plan, valid for one year, combines comprehensive hardware and software services to keep your IT systems running smoothly. Powered by Hewlett Packard Enterprise (HPE), you’ll benefit from expert technical resources that ensure your operations are always available, minimizing downtime and maximizing productivity.
- Comprehensive Support: HPE Foundation Care Service offers extensive support for both hardware and software, ensuring that your IT infrastructure remains operational without interruptions. Access to HPE's technical resources means your team can resolve issues swiftly, whether they stem from HPE products or selected third-party solutions.
- On-Site Hardware Repair: In the event of hardware failure, this service includes not only remote diagnosis but also on-site hardware repair, minimizing downtime significantly. With our dedicated support, you can trust that your systems will be back up and running in no time.
- Comprehensive Defective Material Retention: This unique feature allows you to retain defective materials, enabling you to handle mishaps effectively without the added stress of inventory management. You can be confident in the reliability of your components and avoid unnecessary overhead costs.
- Next Business Day Response: With a commitment to efficiency, HPE Foundation Care Service guarantees a Next Business Day response for parts and labor. This means you won’t have to wait long for crucial support, further reducing the risk of downtime.
- Software Updates & Patches: For software products, HPE provides remote technical support, ensuring you have access to critical software updates and patches. This includes updates for selected HPE-supported third-party software products, helping to keep your systems secure and up to date.
Technical Details of HPE Foundation Care Service
- Service Duration: 1 Year
- Service Coverage: Hardware and Software Support
- Response Time: Next Business Day for Parts and Labor
- Defective Material Retention: Yes
- Support for Third-Party Software: Available for selected products
How to Install
Installation of the HPE Foundation Care Service is straightforward. Here’s a brief guide:
- Ensure your eligible HPE hardware and software products are ready for service registration.
- Contact HPE directly or visit their website to initiate the service contract.
- Provide necessary product information and select the additional services you require.
- Upon confirmation, HPE will activate your service agreement and provide you with details on how to access support when needed.
- Maintain ongoing communication with HPE's technical resources for any support or troubleshooting needs.
Frequently Asked Questions
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What is covered under the HPE Foundation Care Service?
The service covers both hardware and software support, including remote diagnosis, on-site repair, and access to software updates. -
How quickly can I expect support?
HPE Foundation Care Service offers Next Business Day response for parts and labor, ensuring you receive timely assistance. -
What is defective material retention?
This feature allows you to keep defective materials rather than returning them, simplifying inventory management and providing flexibility in handling equipment issues. -
Is support available for non-HPE products?
Yes, HPE Foundation Care provides collaborative call management for selected third-party software, ensuring comprehensive support for a broader range of products. -
Can I extend my service agreement after one year?
Yes, HPE offers options to renew or extend your service agreement before it expires, ensuring continuous support.
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