Description
The HPE Foundation Care Service with Comprehensive Defective Material Retention is an essential solution designed to enhance the performance and reliability of your IT infrastructure. This extended service plan, lasting one year, combines comprehensive hardware and software support to ensure your systems remain operational and efficient. By choosing HPE Foundation Care, you gain access to expert technical resources and essential services, all aimed at maximizing uptime and productivity.
- Comprehensive Coverage: This service provides in-depth hardware and software support, ensuring that your IT infrastructure is well-maintained and operational at all times.
- Remote Diagnosis and Support: Enjoy the convenience of remote technical support, allowing for quick identification and resolution of issues without the need for onsite visits.
- On-Site Hardware Repair: In the event of a hardware failure, our qualified technicians provide on-site support, ensuring faster solutions and minimal downtime.
- Defective Material Retention: Benefit from comprehensive defective material retention services designed to enhance system reliability while providing peace of mind regarding your hardware investments.
- Response Time: Experience a swift 4-hour response time for parts and labor service, ensuring your operations remain uninterrupted and efficient.
Technical Details of Product
The HPE Foundation Care Service includes:
- Comprehensive hardware and software support
- Remote and on-site technical assistance
- Access to software updates and patches
- Support for selected third-party software products
- Annual service coverage with predictable total cost of ownership
How to Install
To initiate your HPE Foundation Care Service:
- Contact HPE to enroll in the Foundation Care Service plan.
- Provide necessary information about your existing hardware and software setups.
- Once enrolled, follow the guidelines provided by HPE for accessing support services.
- Keep your HPE support contact information handy for immediate assistance when issues arise.
Frequently Asked Questions
1. What is included in the HPE Foundation Care Service?
The service includes comprehensive hardware and software support, remote diagnosis, on-site repair, access to updates, and defective material retention.
2. How quickly can I expect support?
HPE guarantees a 4-hour response time for parts and labor service to ensure swift resolution of issues.
3. Can I use this service for non-HPE software products?
Yes, the service includes support for selected third-party software products, depending on eligibility.
4. Is there any additional cost for on-site support?
On-site support is included as part of the HPE Foundation Care Service for covered hardware products.
5. How long does the service last?
The HPE Foundation Care Service is available for a duration of one year, ensuring ongoing support and maintenance.
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