Description
The HPE Foundation Care Service with Comprehensive Defective Material Retention is the ideal solution for any organization seeking to enhance their IT infrastructure. This extended service provides a reliable maintenance option for your hardware, ensuring that you can focus on your core operations without worrying about potential downtime. With an impressive combination of features, this service not only protects your investment but also adds value by increasing reliability and efficiency. Learn how this exceptional service can help you maintain productivity and peace of mind.
- Comprehensive Support: Enjoy peace of mind knowing that you have access to 9 x 5 x Next Business Day on-site maintenance with parts and labor included. This unparalleled support ensures any hardware issue is addressed promptly and efficiently.
- Defective Material Retention: The service includes Comprehensive Defective Material Retention, allowing you to retain defective parts for analysis and regulatory compliance. This feature is crucial for organizations that prioritize thorough investigations into hardware failures.
- Seamless Maintenance: Physical service sub-type enhances usability and efficiency, making it easier for your team to manage hardware issues without invasive disruptions to your operations.
- Rapid Response: Benefit from a 2 Hour Phone Support service response time, ensuring that you receive immediate assistance whenever you need it. This expedites resolution times and minimizes potential downtime.
- One-Year Duration: With a service duration of 1 year, you can ensure maximum productivity and timely results throughout the term of support. This service is designed to keep your IT infrastructure running smoothly.
Technical Details of Product
- Service Type: HPE Foundation Care Service
- Comprehensive Defective Material Retention: Included
- Maintenance Coverage: Parts & Labor
- Service Duration: 1 Year
- Service Availability: 9 x 5 Next Business Day On-site
- Response Time: 2 Hour Phone Support
How to Install
To utilize the HPE Foundation Care Service, follow these simple steps:
- Purchase the service and receive your service contract details via email.
- Familiarize yourself with the included support and maintenance options specified in the contract.
- Contact the HPE support hotline for any technical issues or requests for on-site service.
- Keep a record of any defective parts to opt for the Comprehensive Defective Material Retention feature when required.
- Ensure your team is aware of the available support and the rapid response capabilities to maximize efficiency.
Frequently Asked Questions
What does the HPE Foundation Care Service include?
The HPE Foundation Care Service includes comprehensive support with parts and labor, on-site maintenance, and a 2-hour phone support response time, ensuring that you have access to immediate assistance whenever needed.
How does the Comprehensive Defective Material Retention work?
This feature allows you to keep defective parts for further analysis, enabling you to understand the root causes of failures better and maintain compliance with relevant regulations.
Is there a limit to the number of service calls I can make?
No, there is no limit to the number of service calls you can make. The HPE Foundation Care Service is designed to provide you with the support you need to keep your operations running smoothly.
What should I do if I need on-site service?
If you require on-site service, simply contact the HPE support hotline, and a technician will be dispatched to your location as per the terms of the service agreement.
Is the service available globally?
The HPE Foundation Care Service is available in many regions worldwide, but coverage may vary. Please check with HPE for services available in your specific location.
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