Description
The HPE Foundation Care Service with Comprehensive Defective Material Retention is your ultimate solution for ensuring the optimal performance and reliability of your IT infrastructure. Designed by Hewlett Packard Enterprise (HPE), this extended service provides you with a robust support mechanism to manage both hardware and software challenges efficiently. Whether you are dealing with critical hardware failures or need assistance with software updates, HPE's comprehensive service has got you covered for an entire year. Experience peace of mind knowing that expert support is just a call away, and maximize the uptime of your systems.
- Comprehensive Support: HPE Foundation Care Service includes extensive hardware and software services tailored to enhance the availability of your IT systems. Get complete access to HPE's technical resources who work alongside your IT team to resolve any hardware or software issues effectively.
- Remote Diagnosis and On-site Repair: This service offers remote diagnosis and support for hardware products, along with prompt on-site hardware repair as necessary. This ensures that your operations can continue with minimal disruption, enabling you to focus on your core business.
- Defective Material Retention: With the Comprehensive Defective Material Retention feature, you have the advantage of resolving issues without losing valuable hardware components. This allows you to maintain control over your inventory and avoid unnecessary costs associated with replacement parts.
- Next Business Day Service: HPE Foundation Care Service guarantees a Next Business Day response time for parts and labor. This service characteristic significantly enhances your operational reliability, ensuring that solutions are delivered promptly when you need them the most.
- Software Support and Updates: For eligible software products, HPE provides remote technical support and access to vital software updates and patches. Enjoy the benefits of updated software that can improve system performance and security with minimal effort on your part.
Technical Details of Product
- Service Duration: 1 Year
- Service Type: Extended Service with Comprehensive Defective Material Retention
- Response Time: Next Business Day for Parts and Labor
- Included Support: Remote diagnosis, on-site repair, software updates, and patches
- Eligible Products: HPE hardware and selected third-party products
How to Install
Installing HPE Foundation Care Service is a straightforward process. Once you purchase the service, follow these steps:
- Contact HPE Support to register your service agreement.
- Provide details regarding your HPE hardware and any selected third-party products to ensure eligibility.
- Follow the guidance from HPE's technical resources to configure support options specific to your infrastructure.
- Stay updated with software updates and patches as they become available through HPE’s support channels.
- Utilize the remote diagnosis service whenever issues arise, and schedule on-site support as necessary.
Frequently Asked Questions
What types of products are covered under HPE Foundation Care Service?
HPE Foundation Care Service covers a wide range of HPE hardware products, as well as selected third-party products. For software, HPE supports eligible software products and provides updates and patches accordingly.
How quickly can I expect support for hardware failures?
The service ensures a Next Business Day response time for parts and labor, allowing you to minimize downtime and maintain business continuity.
Is there any limit on the number of service calls I can make?
There are no limits on the number of service calls you can make under the HPE Foundation Care Service. You have access to support as needed throughout the service agreement duration.
Can I retain defective materials from my hardware?
Yes, the Comprehensive Defective Material Retention feature allows you to retain defective materials, minimizing inventory costs and enabling you to manage your hardware efficiently.
How do I access software updates?
For software products covered under HPE Foundation Care, you will have remote access to software updates and patches through HPE's support channels as they become available.
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