Description
The HPE Foundation Care Service with Comprehensive Defective Material Retention is an essential solution for organizations seeking to enhance the reliability and availability of their IT infrastructure. This extended service plan, valid for one year, ensures that your hardware and software are supported by expert HPE technical resources. Designed for both HPE and selected third-party products, this service minimizes downtime and maximizes productivity, ensuring your systems are always running smoothly.
- Comprehensive Support: HPE Foundation Care combines hardware and software services, providing remote diagnosis and troubleshooting to swiftly resolve any issues that arise.
- On-Site Hardware Repair: If remote support is insufficient, HPE technicians will conduct on-site repairs, ensuring that downtime is minimized and your operations remain uninterrupted.
- Defective Material Retention: This unique feature allows you to retain defective parts for further analysis, enabling better understanding and resolution of recurring issues.
- Next Business Day Service: Enjoy the convenience of having parts and labor on-site as quickly as the next business day, ensuring that your IT systems are restored to functionality without delay.
- Access to Software Updates: Benefit from remote technical support and regular access to software updates and patches for HPE-supported third-party software products, keeping your systems secure and up-to-date.
Technical Details of Product
- Service Duration: 1 Year
- Service Type: Extended Service with Comprehensive Defective Material Retention
- Support Type: Hardware and Software support
- Response Time: Next Business Day for parts and labor
- Technical Resources: HPE technical team for problem resolution
How to Install
To activate your HPE Foundation Care Service, follow these steps:
- Purchase the service plan from an authorized HPE reseller or directly from HPE.
- Upon purchase, you will receive a service agreement outlining the terms and conditions.
- Contact HPE Support to register your hardware and software products under the Foundation Care Service.
- Keep your service agreement handy, as it contains vital information for accessing support.
- In case of any issues, reach out to the HPE support team for immediate assistance.
Frequently Asked Questions
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What is included in the HPE Foundation Care Service?
The service includes remote diagnosis, on-site hardware repair, access to software updates, and support for HPE and selected third-party products. -
How does the Comprehensive Defective Material Retention work?
This feature allows you to keep defective parts to analyze and understand issues better, which can help prevent future problems. -
What is the response time for service requests?
HPE offers a Next Business Day response time for parts and labor service, ensuring timely support for your IT infrastructure. -
Can I customize my service plan?
Yes, HPE provides options for tailoring your service plan according to your specific hardware and software needs. Contact HPE for details. -
Is there a limit to the number of service calls I can make?
The service plan covers an unlimited number of service calls for issues related to the products included in the plan.
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