HPE Foundation Care Service with Comprehensive Defective Material Retention - Extended Service - 3 Year - Service

The HPE Foundation Care Service with Comprehensive Defective Material Retention is the ultimate extended service plan designed by Hewlett Packard Enterprise (HPE) to keep your IT infrastructure running smoothly and efficiently for an extended duration. This service is perfect for businesses looking to maintain optimal performance and minimize downtime while ensuring their hardware and software remain adequately supported by industry professionals. With the HPE Foundation Care Service, you gain peace of mind, allowing you to focus on your growth and productivity without the worry of IT disruptions.

• Reliable Support: Gain access to HPE’s technical resources who are dedicated to resolving all your hardware and software issues quickly and efficiently, ensuring that your IT infrastructure remains available at all times.
• Comprehensive Defective Material Retention: This unique feature enables you to handle any hardware mishaps seamlessly, allowing you to retain defective materials for analysis and later disposal, thus ensuring no loss in productivity.
• On-Site Hardware Repair: In case of critical issues, HPE provides on-site support, allowing for fast and effective resolution of problems directly at your location, reducing any potential downtime.
• Parts and Labor Service: With this service, you benefit from comprehensive parts and labor coverage, ensuring reliable maintenance of your IT infrastructure without the burden of additional costs.
• Quick Response Time: Enjoy the convenience of a 4-hour parts and labor service response time, which ensures that any urgent issues are addressed promptly, maximizing efficiency in your operations.

Technical Details of HPE Foundation Care Service

• Service Duration: 3 Years
• Support Type: Hardware and Software
• Response Time: 4-Hour Parts and Labor
• Coverage: Eligible HPE hardware and selected third-party products
• Includes: Basic Software Support, Collaborative Call Management, Software Updates and Patches

How to Install HPE Foundation Care Service

To install the HPE Foundation Care Service, follow these steps:

1. Purchase the HPE Foundation Care Service plan for your eligible hardware and software products.
2. Contact HPE to register your service coverage and provide the necessary product details.
3. Once registered, you will receive confirmation of your service plan along with support contact information.
4. For software support, ensure your software is configured to receive updates from HPE by following the installation guidelines provided.
5. Keep your service plan details on hand for easy reference when contacting HPE support for any issues.

Frequently Asked Questions

• What is the coverage scope of HPE Foundation Care Service? The HPE Foundation Care Service covers eligible HPE hardware products, as well as selected third-party products, providing comprehensive support for hardware and software-related issues.
• How do I know if my products are eligible for this service? You may contact HPE directly or refer to the eligibility list on the HPE website to check if your hardware and software products qualify for the Foundation Care Service.
• What is the process for receiving support? If you encounter any issues, you can contact HPE support for remote diagnosis and troubleshooting. If necessary, on-site support will be scheduled based on the severity of the problem.
• Can I extend my service plan beyond three years? Yes, you can inquire about extending your HPE Foundation Care Service plan before the end of the three-year term to ensure continued coverage for your IT infrastructure.
• Are software updates included in the service? Yes, the HPE Foundation Care Service includes access to software updates and patches for covered software products as they become available from HPE and third-party manufacturers.