Description
The HPE Foundation Care Service with Comprehensive Defective Material Retention is an essential solution for businesses looking to enhance the reliability and performance of their IT infrastructure. This extended service plan, available for a duration of three years, offers a suite of comprehensive hardware and software support designed to minimize downtime and ensure the continuity of your operations. With Hewlett Packard Enterprise (HPE) at your side, you gain access to expert technical resources that collaborate closely with your IT team to effectively troubleshoot and resolve issues, whether they stem from HPE products or select third-party software.
- Comprehensive Coverage: The HPE Foundation Care Service encompasses both hardware and software services, ensuring that your entire IT ecosystem is well-supported. From remote diagnosis to on-site repairs, you receive a holistic approach to IT maintenance.
- Defective Material Retention: This service includes comprehensive defective material retention, allowing you to manage any hardware mishaps without the hassle of returning parts. This feature not only saves time but also gives you peace of mind in the event of unexpected failures.
- Rapid Response Time: Enjoy a remarkable 4-hour parts and labor service response time. This ensures that any issues are addressed promptly, reducing downtime and enhancing the dependability of your systems.
- Predictable Total Cost of Ownership: The HPE Foundation Care Service helps keep your system optimally maintained with predictable costs, eliminating unexpected expenses and allowing for better budget management.
- Access to Software Updates: For software products covered by this service, enjoy remote technical support and timely access to software updates and patches. This keeps your systems secure and efficient with the latest enhancements from HPE and select third-party software providers.
Technical Details of the Product
- Service Type: Extended Service with Comprehensive Defective Material Retention
- Service Duration: 3 Years
- Response Time: 4 Hours for Parts and Labor
- Inclusions: Remote diagnosis, on-site hardware repair, Basic Software Support, Collaborative Call Management for selected non-HPE software
- Support Availability: 24/7 access to HPE technical resources
How to Install
Installation of the HPE Foundation Care Service is straightforward. Once you've purchased the service, follow these steps:
- Contact HPE to activate your service plan. You will need your purchase confirmation and any relevant hardware/software serial numbers.
- Coordinate with your IT team to ensure that they have all necessary information and access to the HPE technical resources.
- HPE will set up remote diagnostics for your covered systems and provide you with contact details for support.
- Regularly update your software and hardware inventory to keep track of covered products and ensure all eligible items are included in your service plan.
- Engage with HPE's technical support as needed to resolve any issues or access updates.
Frequently Asked Questions
1. What is included in the HPE Foundation Care Service?
The service includes comprehensive hardware and software support, remote diagnosis, on-site repairs, access to software updates, and a defective material retention program.
2. How quickly can I expect a response for service requests?
HPE offers a 4-hour parts and labor response time, ensuring that urgent issues are addressed promptly.
3. Is this service available for third-party software?
Yes, HPE Foundation Care Service may include collaborative support for selected third-party software as determined by HPE.
4. Can I retain defective materials?
Yes, the service allows for comprehensive defective material retention, which means you can manage defective parts without returning them to HPE.
5. How do I access software updates?
Software updates can be accessed through remote support provided by HPE, ensuring your systems remain up-to-date with the latest improvements and security patches.
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