HPE Foundation Care Service with Comprehensive Defective Material Retention

HPE Foundation Care Service with Comprehensive Defective Material Retention—Extended Service, a 3-year program (Service 24g Poe Svc)—delivers robust hardware and software support designed to maximize uptime for your IT infrastructure. With remote diagnosis, on-site hardware repair when required, and coverage for eligible HPE software plus selected third-party software, this service bundle provides proactive problem resolution and predictable results. The inclusion of Comprehensive Defective Material Retention helps streamline issue handling, ensuring defective materials are managed efficiently as part of the service workflow. This managed care approach gives your IT team peace of mind, higher availability, and faster restoration of service across your critical systems.

Designed to help organizations minimize downtime and boost productivity, HPE Foundation Care provides a holistic support approach. You gain access to experienced HPE technical resources who collaborate with your IT team to diagnose and resolve hardware and software problems. Hardware coverage encompasses remote diagnosis and on-site repair when needed, ensuring fast escalation and resolution. For software, you receive remote technical support, access to updates and patches, and, where applicable, updates for selected third-party software as provided by the original software manufacturers. The service emphasizes speed, reliability, and ease of use—so your team can focus on core initiatives while the infrastructure stays available and secure. The 3-year duration aligns with typical hardware lifecycles, enabling predictable budgeting and continuity across upgrades and expansions. The 4-hour service response time is designed to minimize downtime and keep business processes moving forward with maximum efficiency.

• Comprehensive coverage — hardware support with remote diagnostics and on-site repair when required, plus software coverage including Basic Software Support and Collaborative Call Management for selected non-HPE software.
• Peace of mind with software updates — remote access to updates and patches for eligible HPE software, and updates for certain third-party software as provided by the original software manufacturer.
• Defective Material Retention included — a unique feature designed to streamline issue resolution by incorporating defective material handling into the service workflow.
• Fast response and rapid restoration — 4-hour parts and labor service response to address issues with maximum efficiency and minimize downtime.
• Long-term productivity — a 3-year service duration that supports ongoing availability, planning, and predictable maintenance for your IT assets.

Technical Details of HPE Foundation Care Service with Comprehensive Defective Material Retention

Service Type: Extended Service (3-year coverage) with Comprehensive Defective Material Retention as part of the offering.

Coverage Scope: Hardware products supported by remote diagnosis and on-site repair when necessary; Basic Software Support and Collaborative Call Management for eligible non-HPE software; remote software updates and patches for supported HPE software; updates for selected third-party software as provided by the original software manufacturer.

Response Time: 4 hours for parts and labor service Response, aimed at rapid issue resolution and minimized downtime.

Defective Material Retention: Included as part of the service package to facilitate efficient problem resolution.

Duration: 3 years of coverage to align with hardware lifecycles and ensure sustained productivity.

How to Install HPE Foundation Care Service

Activating and installing coverage for your environment is straightforward. Follow these steps to ensure your systems are protected under the Foundation Care program:

• Gather device details — collect model information, serial numbers, and, if available, the SKU/UPC for the covered hardware and software components.
• Verify eligibility — confirm that your hardware and eligible software are eligible for HPE Foundation Care coverage with HPE or an authorized partner.
• Choose enrollment method — determine whether you will activate coverage remotely or schedule on-site assistance for activation, depending on your environment and service needs.
• Designate service contacts — provide the contact details for the IT administrator or team lead responsible for managing the service contract and coordinating calls with HPE.
• Confirm scope and duration — review and confirm the scope of coverage (hardware and eligible software) and the 3-year duration, ensuring all relevant assets are included in the contract.

Frequently asked questions

• What does Comprehensive Defective Material Retention include? The service includes a Defective Material Retention component designed to support efficient problem resolution by managing defective materials as part of the service workflow. This feature is integrated with remote diagnostics, on-site support, and software updates to help resolve issues more quickly.
• How long does the service last? The Foundation Care Extended Service is provided for 3 years from activation, offering long-term protection and coverage for your IT investment.
• What is the response time? The service promises a 4-hour parts and labor response time, enabling rapid escalation and restoration of service whenever a fault affects operations.
• Does this include software coverage? Yes. For software products covered by HPE Foundation Care, you receive remote technical support and access to software updates and patches. Updates for eligible HPE-supported third-party software are included as they are released by the original software manufacturer. Basic Software Support and Collaborative Call Management are available for selected non-HPE software where applicable.
• Is on-site support included? On-site hardware repair is included when required to resolve issues that cannot be addressed remotely, ensuring a fast and effective resolution path for hardware-related problems.