Description
The HPE Foundation Care Service with Comprehensive Defective Material Retention is a robust and essential service designed to elevate the reliability and performance of your IT infrastructure. This extended service, spanning three years, provides an array of comprehensive hardware and software support, ensuring that your systems remain operational and efficient. With HPE's technical resources at your disposal, you can focus on your business while we take care of your IT needs.
- Comprehensive Hardware and Software Support: Enjoy a full suite of services including remote diagnosis, on-site hardware repair, and software updates. Our extensive coverage helps to minimize downtime and maintain your IT infrastructure's productivity.
- Next Business Day Response: Experience peace of mind with our Next Business Day - Parts and Labor service response time. We ensure that your issues are resolved promptly, enhancing system dependability and operational efficiency.
- Comprehensive Defective Material Retention: Our unique Comprehensive Defective Material Retention service allows you to retain defective parts, helping to streamline the resolution process and reduce the time taken to get your systems back online.
- Predictable Total Cost of Ownership: With our service, you can expect a clear and predictable total cost of ownership, enabling better budgeting and financial planning for your IT infrastructure.
- Collaborative Call Management: Engage in proactive support with our Collaborative Call Management for selected non-HPE software. This service enhances your IT team’s capability to tackle complex issues effectively.
Technical Details of the Product
The HPE Foundation Care Service includes:
- Coverage for eligible HPE hardware products
- Remote technical support for software products
- Access to software updates and patches for HPE-supported third-party software
- Parts and labor service details to enhance reliability
- Duration: 3 years of continuous support
How to Install
To initiate the HPE Foundation Care Service:
- Contact HPE or your authorized HPE partner to discuss your specific requirements.
- Identify eligible HPE hardware and software products for the service.
- Complete the necessary documentation and agreements to activate the service.
- Receive confirmation and instructions regarding the service activation timeline.
- Enjoy seamless integration of support into your existing IT framework.
Frequently Asked Questions
What is included in the HPE Foundation Care Service?
The service encompasses remote diagnosis, on-site hardware repair, software updates, and access to collaborative support for selected software products.
How does Comprehensive Defective Material Retention work?
This service allows customers to retain defective parts, thus facilitating quicker troubleshooting and repairs, minimizing operational disruptions.
What is the response time for support requests?
Our response time is Next Business Day for parts and labor, ensuring that any issues are addressed quickly and effectively.
Can I use HPE Foundation Care Service for third-party software?
Yes, selected non-HPE software products may be eligible for support through our Collaborative Call Management service.
Is there a minimum contract period for the service?
The HPE Foundation Care Service is offered as a three-year service plan, providing you with long-term support and coverage.
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