HPE Foundation Care Service with Comprehensive Defective Material Retention - Extended Service - 3 Year - Service

The HPE Foundation Care Service with Comprehensive Defective Material Retention is an essential service for organizations looking to enhance the reliability and availability of their IT infrastructure. With a commitment to providing top-notch hardware and software support, this service ensures that your systems remain operational and efficient. The HPE Foundation Care Service is designed to help you tackle hardware and software challenges effectively, ensuring minimal downtime and maximum productivity.

• Comprehensive Support: Access to HPE technical resources for both hardware and software issues, ensuring that your IT team has the guidance they need to resolve problems swiftly.
• Remote Diagnosis and On-Site Repair: Benefit from remote troubleshooting and on-site repair services, allowing you to resolve hardware issues without unnecessary travel or delays.
• Basic Software Support Included: For eligible HPE hardware products, enjoy Basic Software Support and Collaborative Call Management for select non-HPE software, streamlining your support experience.
• Software Updates and Patches: Stay up-to-date with access to software updates and patches for both HPE and supported third-party software, ensuring your systems are running at their best.
• Next Business Day Service: Experience prompt service with Next Business Day parts and labor response time, maximizing your operational efficiency and minimizing disruption.

Technical Details of Product

• Service Duration: 3 Years
• Service Type: Extended Service with Comprehensive Defective Material Retention
• Support Coverage: HPE hardware and selected third-party products
• Response Time: Next Business Day for parts and labor
• Support Compatibility: Basic Software Support for eligible hardware products

How to Install

To install the HPE Foundation Care Service, follow these steps:

1. Contact HPE or an authorized reseller to purchase the service based on your hardware configuration.
2. Provide necessary information regarding your HPE hardware and any specific software needs.
3. Once your service is activated, familiarize your IT team with the support process and escalation paths provided by HPE.
4. Ensure that your systems are registered with HPE for remote diagnosis and support.
5. Utilize HPE resources for troubleshooting and incident management as needed, taking advantage of both remote and on-site services.

Frequently Asked Questions

• What is Comprehensive Defective Material Retention?

  This service allows you to retain defective materials for comprehensive analysis and resolution, enhancing your problem-solving capabilities.

• Is this service available for third-party products?

  Yes, HPE Foundation Care Service offers support for selected third-party products, in addition to HPE hardware.

• What should I do if I encounter an issue?

  Contact HPE support directly for both remote troubleshooting and to schedule on-site repairs if necessary.

• How quickly can I expect support?

  With a Next Business Day response time, you can expect prompt assistance to minimize downtime.

• Can I upgrade my service?

  Yes, you can choose to upgrade your service based on your evolving needs. Contact HPE for more details.