Description
The HPE Foundation Care Service with Comprehensive Defective Material Retention is an essential service designed to enhance the reliability and availability of your IT infrastructure. With a focus on both hardware and software, this service provides a robust support system that helps you effectively manage and resolve any issues that may arise, ensuring that your business operates smoothly and efficiently.
- Comprehensive Support: Gain access to HPE's technical resources that collaborate with your IT team to troubleshoot and resolve hardware and software issues pertaining to HPE and selected third-party products.
- Remote Diagnosis and On-Site Repair: Enjoy the convenience and efficiency of remote diagnosis and support. Should an issue necessitate it, on-site hardware repair services are included, ensuring minimal downtime for your operations.
- Basic Software Support Included: For eligible hardware products, the service may offer Basic Software Support and Collaborative Call Management for selected non-HPE software, making it a holistic support solution for your IT environment.
- Access to Software Updates: HPE Foundation Care provides remote technical support along with access to software updates and patches. This includes updates for selected HPE-supported third-party software, keeping your systems secure and up-to-date.
- Next Business Day Service: With a commitment to timely service, HPE guarantees a Next Business Day response for parts and labor, enhancing the dependability of your IT infrastructure and ensuring that you can maintain productivity without delays.
Technical Details of the Product
- Service Duration: 3 Years
- Service Type: Extended Service
- Defective Material Retention: Comprehensive
- Response Time: Next Business Day for Parts and Labor
- Support Coverage: HPE hardware and selected third-party products
How to Install
To initiate the installation of the HPE Foundation Care Service, follow these steps:
- Contact your Hewlett Packard Enterprise representative to discuss your specific service needs and confirm eligibility for the Comprehensive Defective Material Retention service.
- Once your service agreement is finalized, you will receive a welcome email with instructions on how to access the technical support resources.
- Integrate HPE's support services into your IT infrastructure by coordinating with your internal IT team regarding the setup process.
- Familiarize your team with the process of accessing remote support and initiating on-site service requests as needed.
- Regularly review service updates and software patches as provided by HPE to keep your systems optimized.
Frequently Asked Questions
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What is the HPE Foundation Care Service?
The HPE Foundation Care Service is an extended support service that offers comprehensive diagnostic, repair, and software support for HPE hardware and selected third-party products. -
How long does the service last?
The service is provided for a duration of 3 years, ensuring long-term support and reliability for your IT infrastructure. -
What is included in the defective material retention service?
This service includes comprehensive support for defective materials, allowing you to retain the defective parts for analysis or compliance purposes while HPE provides replacements. -
Is software support included?
Yes, for eligible hardware products, Basic Software Support and access to updates for selected third-party software are included. -
What is the response time for service requests?
HPE guarantees a Next Business Day response for parts and labor requests, ensuring that your operations experience minimal disruption.
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