HPE Foundation Care Service with Comprehensive Defective Material Retention - Extended Service - 4 Year - Service

The HPE Foundation Care Service with Comprehensive Defective Material Retention is an essential extended service designed to enhance your IT infrastructure's reliability and performance. With a commitment to resolving hardware and software issues promptly, this service ensures that expert assistance is readily available, providing peace of mind for your organization over a duration of four years. Ideal for businesses looking to maintain optimal IT operations, this service is tailored to meet the needs of both HPE and selected third-party products.

• Comprehensive Support: Access robust hardware and software support specifically designed for HPE and selected third-party products, ensuring a seamless experience and uninterrupted operations.
• Remote Diagnosis and On-site Repair: Benefit from the convenience of remote diagnosis for quick troubleshooting, and if necessary, enjoy on-site hardware repair to resolve issues efficiently.
• Defective Material Retention: Take advantage of the Comprehensive Defective Material Retention service, allowing you to retain defective parts for analysis, effectively minimizing downtime and future issues.
• Quick Response Times: Experience expedited service with a fast 4-hour response time for parts and labor, ensuring maximum efficiency and minimal disruption to your business operations.
• Long-term Coverage: Enjoy sustained productivity with 4 years of service coverage, providing your IT infrastructure with consistent support and timely results.

Technical Details of the Product

• Service Type: Comprehensive hardware and software services
• Service Duration: 4 years
• Response Time: 4 hours for parts and labor service
• Coverage: HPE hardware and selected third-party products
• Support Features: Remote diagnosis, on-site hardware repair, Basic Software Support, Collaborative Call Management

How to Install

To take advantage of the HPE Foundation Care Service, simply follow these steps:

1. Purchase the HPE Foundation Care Service package for your eligible hardware products.
2. Register your service with HPE through their customer portal or by contacting customer support.
3. Ensure that your IT team is aware of the support channels available under the service agreement.
4. Utilize the remote diagnosis feature by contacting HPE support whenever a hardware or software issue arises.
5. If an on-site repair is required, HPE will coordinate a visit from a qualified technician to resolve the issue promptly.

Frequently Asked Questions

• What is included in the HPE Foundation Care Service? The service includes remote diagnosis, on-site hardware repair, Basic Software Support, access to software updates, and Collaborative Call Management for eligible products.
• How long does the service last? This service is offered for a duration of 4 years, ensuring long-term support for your IT infrastructure.
• What is Comprehensive Defective Material Retention? This feature allows you to retain defective parts for further analysis, helping to identify recurring issues and minimize future problems.
• Is this service available for third-party products? Yes, the HPE Foundation Care Service includes support for selected third-party products alongside HPE hardware.
• What should I do if I encounter a problem? Contact HPE support immediately, and they will initiate remote diagnosis. If necessary, they will arrange for on-site repair.