HPE Foundation Care Service with Comprehensive Defective Material Retention - Extended Service - 4 Year - Service

HPE Foundation Care Service with Comprehensive Defective Material Retention offers an extensive suite of hardware and software services designed to bolster the availability of your IT infrastructure. Delivered by Hewlett Packard Enterprise (HPE), this service enables your IT team to work alongside seasoned technical resources, effectively addressing and resolving hardware and software challenges associated with both HPE and selected third-party products. With a focus on minimizing downtime and maximizing productivity, this extended service plan is an invaluable asset to any organization.

• Comprehensive Hardware Support: Receive remote diagnosis and support for HPE hardware products, coupled with on-site hardware repair when necessary. This ensures that your systems remain operational with minimal interruptions.
• Software Support Included: Enjoy remote technical support and access to essential software updates and patches. This feature extends to selected third-party software products, ensuring that all your applications are functioning optimally.
• Defective Material Retention: Make use of the comprehensive defective material retention service, allowing you to efficiently manage any hardware mishaps without the need for extensive inventory management.
• Next Business Day Service: Experience maximum efficiency with Next Business Day parts and labor service response time, ensuring that any issues are addressed swiftly to limit downtime.
• Extended Service Duration: The 4-year service duration guarantees sustained support, ensuring that your IT infrastructure remains up-to-date, reliable, and productive over an extended period.

Technical Details of HPE Foundation Care Service

• Service Type: Extended Service Plan
• Duration: 4 Years
• Service Coverage: Hardware and Software Support
• Response Time: Next Business Day for parts and labor
• Defective Material Retention: Yes, included in the service

How to Install HPE Foundation Care Service

To install and activate your HPE Foundation Care Service, follow these steps:

1. Contact your HPE representative or authorized reseller to initiate the service agreement.
2. Provide the necessary details regarding your HPE hardware and software products to confirm eligibility.
3. Receive confirmation of your service agreement along with any specific instructions related to your IT infrastructure.
4. Access your HPE support portal to familiarize yourself with the available resources and support options.
5. Integrate the service into your IT operations, ensuring that your team knows how to leverage the support effectively.

Frequently Asked Questions

What does the HPE Foundation Care Service cover?

The HPE Foundation Care Service covers comprehensive hardware and software support, including remote diagnosis, on-site hardware repair, software updates, and patches for eligible products.

How does Defective Material Retention work?

The comprehensive defective material retention service allows you to retain defective components replaced under warranty, helping to streamline your inventory management and minimize downtime.

What is the response time for service requests?

The service includes Next Business Day parts and labor response time, ensuring timely support for hardware issues.

Is there support for third-party software?

Yes, HPE Foundation Care includes collaborative call management for selected non-HPE software, ensuring that your entire IT environment receives adequate support.

How long is the service contract valid?

The HPE Foundation Care Service is valid for a duration of 4 years, providing continuous support throughout this period.