HPE Foundation Care Service with Comprehensive Defective Material Retention - Extended Service - 4 Year - Service

The HPE Foundation Care Service with Comprehensive Defective Material Retention is an essential support solution designed for organizations seeking to enhance their IT infrastructure's reliability and performance. By providing comprehensive hardware and software services, this service aims to ensure that your IT systems remain operational and efficient, allowing you to focus on your core business activities without interruption. With a commitment to exceptional technical support from Hewlett Packard Enterprise (HPE), this extended service elevates your IT experience by offering peace of mind and dependable maintenance for up to four years.

• Comprehensive Hardware and Software Support: HPE Foundation Care Service guarantees expert assistance for both hardware and software issues, ensuring that your IT team works in close collaboration with HPE’s technical resources to resolve problems efficiently.
• Rapid Response Time: With a 4-hour response time for parts and labor, you can count on swift service when you need it the most, minimizing downtime and optimizing your productivity.
• Defective Material Retention: The service includes a comprehensive defective material retention plan, which means that you can keep faulty components for analysis and potential recovery, further maximizing your investment’s value.
• Remote Diagnosis and On-Site Repairs: Enjoy the convenience of remote diagnosis and troubleshooting, complemented by on-site hardware repair services, ensuring that problems are addressed quickly, whether remotely or in person.
• Access to Software Updates: Benefit from continuous access to the latest software updates and patches, including support for selected third-party software, which helps keep your systems secure and up-to-date.

Technical Details of the Product

• Service Duration: 4 years
• Service Response Time: 4 hours for parts and labor
• Support Availability: Comprehensive hardware and software support, including access to software updates and patches
• Defective Material Retention: Yes, included
• On-Site Repair: Yes, as needed

How to Install

To take advantage of the HPE Foundation Care Service, follow these easy steps:

1. Contact your HPE representative or authorized HPE partner to purchase the HPE Foundation Care Service.
2. Ensure that your HPE hardware and eligible third-party software is registered under your account.
3. Once your service agreement is in place, familiarize yourself with the support resources available through the HPE support portal.
4. In case of an issue, contact HPE support via the provided contact method in your service agreement to initiate remote diagnosis or on-site service.

Frequently Asked Questions

• What is included in the HPE Foundation Care Service?
  The service includes comprehensive support for both hardware and software, defective material retention, rapid response for parts and labor, and access to software updates.
• How quickly can I expect support when I need it?
  HPE Foundation Care Service promises a 4-hour response time for parts and labor, ensuring minimal disruption to your operations.
• Can I retain defective components for analysis?
  Yes, the service includes comprehensive defective material retention, allowing you to keep faulty components for further investigation.
• Is third-party software covered under this service?
  Yes, HPE Foundation Care can offer support for selected third-party software in addition to HPE products, but it's best to check eligibility with HPE directly.
• How can I initiate a service request?
  You can initiate a service request by contacting HPE support using the contact information provided in your service documentation.