HPE Foundation Care Service with Comprehensive Defective Material Retention - Extended Service - 4 Year - Service

The HPE Foundation Care Service with Comprehensive Defective Material Retention is a robust extended service designed to enhance the reliability and availability of your IT infrastructure. With a commitment to optimal performance, this service ensures that your hardware and software remain in peak condition, allowing your business to operate smoothly. Over four years, HPE provides indispensable support, ensuring that both your IT team and your technology are well-equipped to handle any challenges that arise.

• Comprehensive Support: HPE Foundation Care Service delivers extensive hardware and software support, ensuring that you have the technical resources you need to resolve issues effectively.
• Remote Diagnosis and On-Site Repair: Enjoy the convenience of remote diagnosis for quick troubleshooting, along with on-site hardware repair when necessary to minimize downtime.
• Basic Software Support: Eligible HPE hardware products come with Basic Software Support, which includes access to software updates and patches, enhancing your systems' efficiency and security.
• 4-Hour Response Time: Experience prompt service with a guaranteed 4-hour parts and labor response time, ensuring that any issues are addressed swiftly, allowing your business to maintain productivity.
• Defective Material Retention: This service offers Comprehensive Defective Material Retention, which allows you to keep defective parts for analysis, improving future performance and diminishing potential risks.

Technical Details of the Product

• Service Duration: 4 Years
• Service Type: Extended Service with Comprehensive Defective Material Retention
• Response Time: 4-Hour Parts and Labor
• Coverage: HPE hardware and selected third-party products
• Support Type: Remote technical support and on-site service

How to Install

To install the HPE Foundation Care Service, follow these steps:

1. Purchase the HPE Foundation Care Service package through an authorized HPE partner or reseller.
2. Register your HPE hardware product with HPE to ensure eligibility for the service.
3. Access HPE’s online portal to activate your service plan and review the specific terms and coverage.
4. Coordinate with your IT team to establish a contact point for the HPE technical support team.
5. Familiarize yourself with the support documentation provided by HPE for quick reference during service calls.

Frequently Asked Questions

• What is included in the HPE Foundation Care Service?
  The service includes remote support, on-site hardware repairs, software updates, and basic software support for eligible products.
• How does the 4-hour response time work?
  HPE commits to a response time of 4 hours for parts and labor to ensure that any issues are resolved quickly, thus minimizing any potential downtime.
• Can I retain defective materials?
  Yes, the Comprehensive Defective Material Retention feature allows you to keep defective parts for analysis, which helps in enhancing overall system performance.
• Is support available for third-party software?
  Yes, the service includes support for selected third-party software products, which will be confirmed during your registration process.
• How do I contact HPE for support?
  You can reach out to HPE technical support through their official hotline or online support portal. Ensure that you have your service agreement details handy for faster assistance.