Description
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products.
For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches. Updates for selected HPE-supported third-party software products are included, as they are made available from the original software manufacturer.
- Provides reliable support to resolve all your technical issues
- Comprehensive Defective Material Retention service included to resolve your problems
- On-site support provides fast and easy approach to solve the issues
- Parts and labor service characteristics allow reliable maintenance with added usability
- Next Business Day - Parts and Labor service response time for timely completion with increased dependability
- 4 Year service duration to ensure maximum productivity and deliver timely results
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