HPE Foundation Care Service with Comprehensive Defective Material Retention - Extended Service - 4 Year - Service f 24g Sfp+ Svc

HPESKU: 7572828

Price:
Sale price$1,211.09

Description

The HPE Foundation Care Service with Comprehensive Defective Material Retention is designed for organizations that rely on high availability of hardware and software in demanding IT environments. This extended four-year service delivers a holistic support experience, combining proactive remote diagnostics, fast on-site hardware repair when needed, and a reliable path to software updates and patches. By including Comprehensive Defective Material Retention, the program streamlines issue resolution and minimizes downtime, helping your team stay productive even when hardware faults or software glitches arise. This service is engineered to maximize uptime, reduce mean time to repair, and provide a single, trusted point of contact for both Hewlett Packard Enterprise and select third-party software concerns.

  • Comprehensive hardware and eligible software coverage with remote diagnosis and support, plus on-site hardware repair when required to resolve issues quickly.
  • Defective Material Retention included to facilitate prompt problem analysis and faster root-cause resolution, helping reduce downtime and return-to-service time.
  • Next Business Day - Parts and Labor service response, delivering timely, dependable maintenance to keep critical systems running with minimal interruption.
  • Four-year service duration, delivering long-term protection for your IT investments and predictable budgeting for ongoing support costs.
  • Software support integration, including Basic Software Support and Collaborative Call Management for eligible non-HPE software, plus access to software updates and patches for covered products and selected third-party software.

Technical Details of HPE Foundation Care Service with Comprehensive Defective Material Retention - Extended Service - 4 Year - Service f 24g Sfp+ Svc

Service scope and coverage: This Foundation Care offering provides a cohesive support framework for both hardware and eligible software associated with your HPE deployment. Hardware coverage includes remote diagnostics, proactive monitoring assistance, and on-site repair when a hardware fault cannot be resolved remotely. For eligible hardware, the service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software, ensuring cross-vendor coordination to expedite issue resolution.

Defective Material Retention (DMR): The DMR component ensures that defective materials are retained for analysis and return-to-service decisions, enabling a faster, more accurate identification of root causes and more efficient component replacements where appropriate. This feature is designed to reduce downtime, minimize guesswork, and support smoother warranty or service process workflows.

Software updates and third-party software: For software products covered under the Foundation Care plan, HPE provides remote technical support and access to updates and patches. Updates for selected HPE-supported third-party software are included as they become available from the original software manufacturer, helping to keep your environment current without separate procurement or lengthy approval cycles.

Response times and on-site support: The service includes Next Business Day response for parts and labor, helping you schedule repairs with confidence and maintain service-level objectives. On-site support is available when remote resolution is insufficient or when hardware replacement requires physical attendance, offering a practical path to rapid restoration of service.

Duration and predictability: With a four-year coverage window, organizations gain long-term protection that aligns with typical hardware refresh cycles and software upgrade roadmaps. This extended duration helps simplify budgeting and reduces the administrative overhead associated with renewing shorter-term support plans.

Ease of engagement and collaboration: HPE aligns with your IT team to diagnose problems, coordinate with third-party vendors when necessary, and manage communications through Collaborative Call Management for eligible software. The aim is to streamline escalation paths, reduce time-to-resolution, and maintain clearer ownership for complex incidents.

Value proposition: The combination of hardware reliability, software support, defect material retention, and rapid response creates a compelling value proposition for businesses that depend on steady performance, predictable costs, and minimal downtime. This foundation-level care program is designed to be the backbone of dependable IT operations, ensuring critical workloads stay online and productive.

how to install HPE Foundation Care Service with Comprehensive Defective Material Retention - Extended Service - 4 Year - Service f 24g Sfp+ Svc

  • Confirm eligibility and service eligibility with HPE: Work with your account representative or HPE channel partner to validate that your hardware and software are eligible for Foundation Care with Comprehensive Defective Material Retention and to identify any prerequisites or prerequisites for access to Basic Software Support and Collaborative Call Management.
  • Gather relevant product identifiers: Prepare hardware SKUs, model numbers, serial numbers, and any software product identifiers to facilitate accurate coverage mapping and faster service activation.
  • Coordinate service activation: Engage HPE support or your authorized service provider to initiate coverage, selecting the 4-year extended term and enabling on-site and remote support options as needed to align with your maintenance strategy.
  • Define escalation and communication preferences: Establish preferred contact channels, escalation paths, and notification settings to ensure timely updates during incidents and maintenance events, leveraging Collaborative Call Management for eligible software.
  • Prepare for installation and ongoing maintenance: Ensure access to the affected environments, remote management tools, and any required access credentials so that HPE can perform remote diagnostics and, if necessary, dispatch on-site technicians promptly.

Frequently asked questions

  • What is included in the Comprehensive Defective Material Retention feature? Defective Material Retention ensures that damaged or failed components are retained for analysis and diagnostics, enabling faster identification of root causes and timely replacements. This feature helps reduce overall downtime by streamlining the repair process and supporting clearer decision-making during service events.
  • Does this service cover software, and if so, which software? The Foundation Care plan can include Basic Software Support for eligible HPE software and Collaborative Call Management for selected non-HPE software. It provides access to software updates and patches for covered products, and updates for supported third-party software are included as available from the original software manufacturer.
  • What is the response time for on-site service? The service specifies Next Business Day - Parts and Labor as the standard response time, helping ensure that parts availability and on-site repair activities occur promptly to minimize downtime for critical systems.
  • How long does the coverage last? The Extended Service offers a four-year duration, delivering long-term protection and predictable budgeting for maintenance and support across multiple hardware refresh cycles and software upgrade timelines.
  • How do I activate or install this service? Activation typically involves confirming eligibility with HPE or your channel partner, providing relevant hardware and software identifiers, and coordinating with HPE to initiate remote diagnostics, on-site dispatch options, and software support arrangements as needed. Your account representative can guide you through the activation steps and ensure alignment with your organizational maintenance plan.

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